The growing interest in Large Language Models (LLMs) for specialized applications has revealed a significant challenge: when tailored to specific domains, LLMs tend to experience catastrophic forgetting, compromising their general capabilities and leading to a suboptimal user experience. Additionally, crafting a versatile model for multiple domains simultaneously often results in a decline in overall performance due to confusion between domains. In response to these issues, we present the RolE Prompting Guided Multi-Domain Adaptation (REGA) strategy. This novel approach effectively manages multi-domain LLM adaptation through three key components: 1) Self-Distillation constructs and replays general-domain exemplars to alleviate catastrophic forgetting. 2) Role Prompting assigns a central prompt to the general domain and a unique role prompt to each specific domain to minimize inter-domain confusion during training. 3) Role Integration reuses and integrates a small portion of domain-specific data to the general-domain data, which are trained under the guidance of the central prompt. The central prompt is used for a streamlined inference process, removing the necessity to switch prompts for different domains.Empirical results demonstrate that REGA effectively alleviates catastrophic forgetting and inter-domain confusion. This leads to improved domain-specific performance compared to standard fine-tuned models, while still preserving robust general capabilities.

Conversational retrieval refers to an information retrieval system that operates in an iterative and interactive manner, requiring the retrieval of various external resources, such as persona, knowledge, and even response, to effectively engage with the user and successfully complete the dialogue. However, most previous work trained independent retrievers for each specific resource, resulting in sub-optimal performance and low efficiency. Thus, we propose a multi-task framework function as a universal retriever for three dominant retrieval tasks during the conversation: persona selection, knowledge selection, and response selection. To this end, we design a dual-encoder architecture consisting of a context-adaptive dialogue encoder and a candidate encoder, aiming to attention to the relevant context from the long dialogue and retrieve suitable candidates by simply a dot product. Furthermore, we introduce two loss constraints to capture the subtle relationship between dialogue context and different candidates by regarding historically selected candidates as hard negatives. Extensive experiments and analysis establish state-of-the-art retrieval quality both within and outside its training domain, revealing the promising potential and generalization capability of our model to serve as a universal retriever for different candidate selection tasks simultaneously.

Numerous works are proposed to align large language models (LLMs) with human intents to better fulfill instructions, ensuring they are trustful and helpful.Nevertheless, some human instructions are often malicious or misleading and following them will lead to untruthful and unsafe responses.Previous work rarely focused on understanding how LLMs manage instructions based on counterfactual premises, referred to here as inductive instructions, which may stem from users’ false beliefs or malicious intents.In this paper, we aim to reveal the behaviors of LLMs towards inductive instructions and enhance their truthfulness and helpfulness accordingly. Specifically, we first introduce a benchmark of Inductive Instructions (INDust), where the false knowledge is incorporated into instructions in multiple different styles. After extensive human and automatic evaluations, we uncovered a universal vulnerability among LLMs in processing inductive instructions.Additionally, we identified that different inductive styles affect the models’ ability to identify the same underlying errors,and the complexity of the underlying assumptions also influences the model’s performance.Motivated by these results, we propose Dual-critique prompting to improve LLM robustness against inductive instructions.Our experiments demonstrate that Dual-critique prompting significantly bolsters the robustness of a diverse array of LLMs, even when confronted with varying degrees of inductive instruction complexity and differing inductive styles.

Pretrained language models (PLMs) based knowledge-grounded dialogue systems are prone to generate responses that are factually inconsistent with the provided knowledge source. In such inconsistent responses, the dialogue models fail to accurately express the external factual knowledge they rely upon. Inspired by previous work which identified that feedforward networks (FFNs) within Transformers are responsible for factual knowledge expressions, we investigate two methods to efficiently improve the factual expression capability of FFNs by knowledge enhancement and alignment respectively. We first propose K-Dial, which explicitly introduces extended FFNs in Transformers to enhance factual knowledge expressions given the specific patterns of knowledge-grounded dialogue inputs. Additionally, we apply the reinforcement learning for factual consistency (RLFC) method to implicitly adjust FFNs’ expressions in responses by aligning with gold knowledge for the factual consistency preference. To comprehensively assess the factual consistency and dialogue quality of responses, we employ extensive automatic measures and human evaluations including sophisticated fine-grained NLI-based metrics. Experimental results on WoW and CMU_DoG datasets demonstrate that our methods efficiently enhance the ability of the FFN module to convey factual knowledge, validating the efficacy of improving factual consistency for knowledge-grounded dialogue systems.