Large language models (LLMs) are increasingly used in emotionally sensitive human-AI applications, where reliable emotion detection is essential. However, their emotion recognition abilities remain uneven: models often perform well on some emotions while consistently struggling with others. Although recent work has explored emotion mechanisms in LLMs, little is known about why models are weaker on some emotions than others from a mechanistic interpretability perspective. In this work, we investigate emotion-specific biases through the causal mechanisms of emotion inference using sparse autoencoders (SAEs). We systematically identify causal sparse emotion features that drive emotion inference and analyze their sparse causal organization within and across emotions. We show that some emotions, such as surprise and fear, rely on highly concentrated feature sets, whereas disgust exhibits a more distributed sparse causal organization: its causal features are generally weaker, frequently co-activate with features for other emotions, and are often overshadowed by causal features for anger. These representational differences provide a mechanistic explanation for why LLMs struggle more with certain emotions. Finally, we conduct two intervention experiments: targeted steering of weaker causal features to mitigate emotion-specific failures, and global optimization of a steering vector over the identified causal features to improve overall emotion recognition performance.

Email is a vital conduit for human communication across businesses, organizations, and broader societal contexts. In this study, we aim to model the intents, expectations, and responsiveness in email exchanges. To this end, we release SIZZLER, a new dataset containing 1800 emails annotated with nuanced types of intents and expectations. We benchmark models ranging from feature-based logistic regression to zero-shot prompting of large language models. Leveraging the predictive model for intent, expectations, and 14 other features, we analyze 11.3M emails from GMANE to study how linguistic and social factors influence the conversational dynamics in email exchanges. Through our causal analysis, we find that the email response rates are influenced by social status, argumentation, and in certain limited contexts, the strength of social connection.

The versatility of Large Language Models (LLMs) on natural language understanding tasks has made them popular for research in social sciences. To properly understand the properties and innate personas of LLMs, researchers have performed studies that involve using prompts in the form of questions that ask LLMs about particular opinions. In this study, we take a cautionary step back and examine whether the current format of prompting LLMs elicits responses in a consistent and robust manner. We first construct a dataset that contains 693 questions encompassing 39 different instruments of persona measurement on 115 persona axes. Additionally, we design a set of prompts containing minor variations and examine LLMs’ capabilities to generate answers, as well as prompt variations to examine their consistency with respect to content-level variations such as switching the order of response options or negating the statement. Our experiments on 17 different LLMs reveal that even simple perturbations significantly downgrade a model’s question-answering ability, and that most LLMs have low negation consistency. Our results suggest that the currently widespread practice of prompting is insufficient to accurately and reliably capture model perceptions, and we therefore discuss potential alternatives to improve these issues.