Current abstractive summarization models often generate inconsistent content, i.e. texts that are not directly inferable from the source document, are not consistent with respect to world knowledge, or are self-contradictory. These inconsistencies motivate a new consistency taxonomy that we define as faithfulness, factuality, and self-supportiveness. However, most recent work on reducing inconsistency in document summarization only focuses on faithfulness detection and correction while ignoring other inconsistency phenomena, which limits the model’s scalability. To improve the general consistency we introduce EnergySum, where we apply the Residual Energy-based Model by designing energy scorers that reflect each type of consistency. These energy scores are utilized in candidate re-ranking during the sampling process. Experiments on XSUM and CNN/DM datasets show that EnergySum mitigates the trade-off between accuracy and consistency.

Attribute Value Extraction (AVE) aims to retrieve the values of attributes from the product profiles. The state-of-the-art methods tackle the AVE task through a question-answering (QA) paradigm, where the value is predicted from the context (i.e. product profile) given a query (i.e. attributes). Despite of the substantial advancements that have been made, the performance of existing methods on rare attributes is still far from satisfaction, and they cannot be easily extended to unseen attributes due to the poor generalization ability. In this work, we propose to leverage pretraining and transfer learning to address the aforementioned weaknesses. We first collect the product information from various E-commerce stores and retrieve a large number of (profile, attribute, value) triples, which will be used as the pretraining corpus. To more effectively utilize the retrieved corpus, we further design a Knowledge-Selective Framework (KSelF) based on query expansion that can be closely combined with the pretraining corpus to boost the performance. Meanwhile, considering the public AE-pub dataset contains considerable noise, we construct and contribute a larger benchmark EC-AVE collected from E-commerce websites. We conduct evaluation on both of these datasets. The experimental results demonstrate that our proposed KSelF achieves new state-of-the-art performance without pretraining. When incorporated with the pretraining corpus, the performance of KSelF can be further improved, particularly on the attributes with limited training resources.

E-commerce queries are often short and ambiguous. Consequently, query understanding often uses query rewriting to disambiguate user-input queries. While using e-commerce search tools, users tend to enter multiple searches, which we call context, before purchasing. These history searches contain contextual insights about users’ true shopping intents. Therefore, modeling such contextual information is critical to a better query rewriting model. However, existing query rewriting models ignore users’ history behaviors and consider only the instant search query, which is often a short string offering limited information about the true shopping intent. We propose an end-to-end context-aware query rewriting model to bridge this gap, which takes the search context into account. Specifically, our model builds a session graph using the history search queries and their contained words. We then employ a graph attention mechanism that models cross-query relations and computes contextual information of the session. The model subsequently calculates session representations by combining the contextual information with the instant search query using an aggregation network. The session representations are then decoded to generate rewritten queries. Empirically, we demonstrate the superiority of our method to state-of-the-art approaches under various metrics.

Exploiting label hierarchies has become a promising approach to tackling the zero-shot multi-label text classification (ZS-MTC) problem. Conventional methods aim to learn a matching model between text and labels, using a graph encoder to incorporate label hierarchies to obtain effective label representations (Rios and Kavuluru, 2018). More recently, pretrained models like BERT (Devlin et al., 2018) have been used to convert classification tasks into a textual entailment task (Yin et al., 2019). This approach is naturally suitable for the ZS-MTC task. However, pretrained models are underexplored in the existing work because they do not generate individual vector representations for text or labels, making it unintuitive to combine them with conventional graph encoding methods. In this paper, we explore to improve pretrained models with label hierarchies on the ZS-MTC task. We propose a Reinforced Label Hierarchy Reasoning (RLHR) approach to encourage interdependence among labels in the hierarchies during training. Meanwhile, to overcome the weakness of flat predictions, we design a rollback algorithm that can remove logical errors from predictions during inference. Experimental results on three real-life datasets show that our approach achieves better performance and outperforms previous non-pretrained methods on the ZS-MTC task.

Nowadays, with many e-commerce platforms conducting global business, e-commerce search systems are required to handle product retrieval under multilingual scenarios. Moreover, comparing with maintaining per-country specific e-commerce search systems, having an universal system across countries can further reduce the operational and computational costs, and facilitate business expansion to new countries. In this paper, we introduce an universal end-to-end multilingual retrieval system, and discuss our learnings and technical details when training and deploying the system to serve billion-scale product retrieval for e-commerce search. In particular, we propose a multilingual graph attention based retrieval network by leveraging recent advances in transformer-based multilingual language models and graph neural network architectures to capture the interactions between search queries and items in e-commerce search. Offline experiments on five countries data show that our algorithm outperforms the state-of-the-art baselines by 35% recall and 25% mAP on average. Moreover, the proposed model shows significant increase of conversion/revenue in online A/B experiments and has been deployed in production for multiple countries.

Sequence labeling aims to predict a fine-grained sequence of labels for the text. However, such formulation hinders the effectiveness of supervised methods due to the lack of token-level annotated data. This is exacerbated when we meet a diverse range of languages. In this work, we explore multilingual sequence labeling with minimal supervision using a single unified model for multiple languages. Specifically, we propose a Meta Teacher-Student (MetaTS) Network, a novel meta learning method to alleviate data scarcity by leveraging large multilingual unlabeled data. Prior teacher-student frameworks of self-training rely on rigid teaching strategies, which may hardly produce high-quality pseudo-labels for consecutive and interdependent tokens. On the contrary, MetaTS allows the teacher to dynamically adapt its pseudo-annotation strategies by the student’s feedback on the generated pseudo-labeled data of each language and thus mitigate error propagation from noisy pseudo-labels. Extensive experiments on both public and real-world multilingual sequence labeling datasets empirically demonstrate the effectiveness of MetaTS.

Weak supervision has shown promising results in many natural language processing tasks, such as Named Entity Recognition (NER). Existing work mainly focuses on learning deep NER models only with weak supervision, i.e., without any human annotation, and shows that by merely using weakly labeled data, one can achieve good performance, though still underperforms fully supervised NER with manually/strongly labeled data. In this paper, we consider a more practical scenario, where we have both a small amount of strongly labeled data and a large amount of weakly labeled data. Unfortunately, we observe that weakly labeled data does not necessarily improve, or even deteriorate the model performance (due to the extensive noise in the weak labels) when we train deep NER models over a simple or weighted combination of the strongly labeled and weakly labeled data. To address this issue, we propose a new multi-stage computational framework – NEEDLE with three essential ingredients: (1) weak label completion, (2) noise-aware loss function, and (3) final fine-tuning over the strongly labeled data. Through experiments on E-commerce query NER and Biomedical NER, we demonstrate that NEEDLE can effectively suppress the noise of the weak labels and outperforms existing methods. In particular, we achieve new SOTA F1-scores on 3 Biomedical NER datasets: BC5CDR-chem 93.74, BC5CDR-disease 90.69, NCBI-disease 92.28.

Recent emergence of multilingual pre-training language model (mPLM) has enabled breakthroughs on various downstream cross-lingual transfer (CLT) tasks. However, mPLM-based methods usually involve two problems: (1) simply fine-tuning may not adapt general-purpose multilingual representations to be task-aware on low-resource languages; (2) ignore how cross-lingual adaptation happens for downstream tasks. To address the issues, we propose a meta graph learning (MGL) method. Unlike prior works that transfer from scratch, MGL can learn to cross-lingual transfer by extracting meta-knowledge from historical CLT experiences (tasks), making mPLM insensitive to low-resource languages. Besides, for each CLT task, MGL formulates its transfer process as information propagation over a dynamic graph, where the geometric structure can automatically capture intrinsic language relationships to explicitly guide cross-lingual transfer. Empirically, extensive experiments on both public and real-world datasets demonstrate the effectiveness of the MGL method.