As emotional support chatbots have recently gained significant traction across both research and industry, a common evaluation strategy has emerged: use help-seeker simulators to interact with supporter chatbots. However, current simulators suffer from two critical limitations: (1) they fail to capture the behavioral diversity of real-world seekers, often portraying them as overly cooperative, and (2) they lack the controllability required to simulate specific seeker profiles. To address these challenges, we present a controllable seeker simulator driven by nine psychological and linguistic features that underpin seeker behavior. Using authentic Reddit conversations, we train our model via a Mixture-of-Experts (MoE) architecture, which effectively differentiates diverse seeker behaviors into specialized parameter subspaces, thereby enhancing fine-grained controllability. Our simulator achieves superior profile adherence and behavioral diversity compared to existing approaches. Furthermore, evaluating 7 prominent supporter models with our system uncovers previously obscured performance degradations. These findings underscore the utility of our framework in providing a more faithful and stress-tested evaluation for emotional support chatbots.

Role-playing language agents (RPLAs) simulate specific characters and personas across applications such as entertainment, companionship, interactive storytelling, and education. Faithful role-play requires more than producing plausible, in-character responses: as a character’s values and behavior change over a narrative, an RPLA should reflect the character’s state at the relevant stage. However, existing benchmarks largely treat characters as fixed personas or test only what they know at a given point in the narrative. We introduce **ArcANE** (Arc-Aware Narrative Evaluation), a benchmark for evaluating whether an RPLA follows a character’s development across a narrative. **ArcANE** first builds an Arc that maps how a character’s values, motivations, or relationships change over the story. The benchmark then scores how well an RPLA’s responses fit the corresponding stages of the Arc, covering three distinct scenario types: scenes from the novel, new situations within its world, and situations outside that world. We evaluate six models under six ways of providing narrative context. In every model, using the Arc up to the queried chapter yields the best performance, outperforming the strongest non-Arc context by 2.2–8.4 points. These results suggest that faithful role-play requires evolving character states and tracking their trajectory, rather than merely retrieving relevant episodic evidence.