Customer service chatbots are increasingly expected to serve not merely as reactive support tools for users, but as strategic interfaces for harvesting high-value information and business intelligence. In response, we make three main contributions. 1) We introduce and define a novel task of Proactive Information Probing, which optimizes when to probe users for pre-specified target information while minimizing conversation turns and user friction. 2) We propose PROCHATIP, a proactive chatbot framework featuring a specialized conversation strategy module trained to master the delicate timing of probes. 3) Experiments demonstrate that PROCHATIP significantly outperforms baselines, exhibiting superior capability in both information probing and service quality. We believe that our work effectively redefines the commercial utility of chatbots, positioning them as scalable, cost-effective engines for proactive business intelligence. Our code is available at https://github.com/SCUNLP/PROCHATIP.

Simulating Standardized Patients with cognitive impairment offers a scalable and ethical solution for clinical training. However, existing methods rely on discrete prompt engineering and fail to capture the heterogeneity of deficits across varying domains and severity levels. To address this limitation, we propose StsPatient for the fine-grained simulation of cognitively impaired patients. We innovatively capture domain-specific features by extracting steering vectors from contrastive pairs of instructions and responses. Furthermore, we introduce a Stochastic Token Modulation (STM) mechanism to regulate the intervention probability. STM enables precise control over impairment severity while mitigating the instability of conventional vector methods. Comprehensive experiments demonstrate that StsPatient significantly outperforms baselines in both clinical authenticity and severity controllability. Our code will be open-sourced upon acceptance.

Developing non-collaborative dialogue agents traditionally requires the manual, unscalable codification of expert strategies. We propose METRO, a method that leverages large language models to autonomously induce both strategy actions and planning logic directly from raw transcripts. METRO formalizes expert knowledge into a Strategy Forest, a hierarchical structure that captures both short-term responses (nodes) and long-term strategic foresight (branches). Experimental results across two benchmarks show that METRO demonstrates promising performance, outperforming existing methods by an average of 9%-10%. Our further analysis not only reveals the success behind METRO (strategic behavioral diversity and foresight), but also demonstrates its robust cross-task transferability. This offers new insights into building non-collaborative agents in a cost-effective and scalable way. Our code is available at https://github.com/Humphrey-0125/METRO.

Contextual causal reasoning is a critical yet challenging capability for Large Language Models (LLMs). Existing benchmarks, however, often evaluate this skill in fragmented settings, failing to ensure context consistency or cover the full causal hierarchy. To address this, we pioneer METER to systematically benchmark LLMs across all three levels of the causal ladder under a unified context setting. Our extensive evaluation of various LLMs reveals a significant decline in proficiency as tasks ascend the causal hierarchy. To diagnose this degradation, we conduct a deep mechanistic analysis via both error pattern identification and internal information flow tracing. Our analysis reveals two primary failure modes: (1) LLMs are susceptible to distraction by causally irrelevant but factually correct information at lower level of causality; and (2) as tasks ascend the causal hierarchy, faithfulness to the provided context degrades, leading to a reduced performance. We belive our work advances our understanding of the mechanisms behind LLM contextual causal reasoning and establishes a critical foundation for future research. Our code and dataset are available at https://github.com/SCUNLP/METER.

The rapid advancement in large language models (LLMs) has demonstrated significant potential in End-to-End Software Development (E2ESD). However, existing E2ESD benchmarks are limited by coarse-grained requirement specifications and unreliable evaluation protocols, hindering a true understanding of current framework capabilities. To address these limitations, we present E2EDev, a novel benchmark grounded in the principles of Behavior-Driven Development (BDD) to assess whether the generated software meets user needs through mimicking real user interactions. E2EDev comprises (i) a fine-grained set of user requirements for each target software project (ii) multiple BDD test scenarios with corresponding Python step implementations for each requirement, and (iii) a fully automated testing pipeline built on the Behave framework. By evaluating various E2ESD frameworks and LLM backbones with E2EDev, our analysis reveals a persistent struggle to effectively solve these tasks, underscoring the critical need for more effective and cost-efficient E2ESD solutions. Our codebase and benchmark are available at https://github.com/SCUNLP/E2EDev.

Code Language Models (CodeLLMs) traditionally learn attention based solely on statistical input-output token correlations ("machine attention"). In contrast, human developers rely on intuition, selectively fixating on semantically salient tokens during program comprehension. We present EyeMulator, a model-agnostic technique to align CodeLLM attention with human visual attention without architectural changes. By extracting scan paths from eye-tracking data, we derive token-level attention weights used to augment the loss function during fine-tuning. This induces the model to mimic human focus. Our evaluation across StarCoder, Llama-3.2, and DeepSeek-Coder shows that EyeMulator significantly outperforms baselines, achieving gains of over 30 CodeBLEU points in translation and up to 22 BERTScore points in summarization. Ablation studies confirm that these gains stem directly from replicating human attention dynamics. Artifacts are available at https://zenodo.org/records/17205682.