The advent of complex, interconnected long-horizon LLM systems has made it incredibly tricky to identify where and when these systems break down. Evaluation capabilities that currently exist today are limited in that they often focus on simple metrics, end-to-end outcomes, and are dependent on the perspectives of humans. In order to match the increasing complexity of these many component systems, evaluation frameworks must also be able to reason, probe, iterate, and understand the nuanced logic passing through these systems. In this paper, we present RAFFLES, an offline evaluation architecture that incorporates iterative reasoning. Specifically, RAFFLES operates as an iterative, multi-component pipeline, using a central Judge to systematically identify faults and a set of specialized Evaluators to assess the quality of the candidate faults as well as rationales of the Judge. We evaluated RAFFLES with several benchmarks - the Who&When dataset to identify step-level faults in multi-agent systems and the ReasonEval datasets to diagnose step-level mathematical reasoning errors. RAFFLES outperforms strong baselines, achieving an accuracy of over 20% and 50% on the Who&When Hand-Crafted and Algorithmically-Generated datasets, and over 80% on the ReasonEval datasets. These results demonstrate a key step towards introducing automated fault detection for autonomous systems over labor-intensive manual review.

Summarization of multi-party dialogues is a critical capability in industry, enhancing knowledge transfer and operational effectiveness across many domains. However, automatically generating high-quality summaries is challenging, as the ideal summary must satisfy a set of complex, multi-faceted requirements. While summarization has received immense attention in research, prior work has primarily utilized static datasets and benchmarks, a condition rare in practical scenarios where requirements inevitably evolve. In this work, we present an industry case study on developing an agentic system to summarize multi-party interactions. We share practical insights spanning the full development lifecycle to guide practitioners in building reliable, adaptable summarization systems, as well as to inform future research, covering: 1) robust methods for evaluation despite evolving requirements and task subjectivity, 2) component-wise optimization enabled by the task decomposition inherent in an agentic architecture, 3) the impact of upstream data bottlenecks, and 4) the realities of vendor lock-in due to the poor transferability of LLM prompts.

We propose a method for confidence estimation in retrieval-augmented generation (RAG) systems that aligns closely with the correctness of large language model (LLM) outputs. Confidence estimation is especially critical in high-stakes domains such as finance and healthcare, where the cost of an incorrect answer outweighs that of not answering the question. Our approach extends prior uncertainty quantification methods by leveraging raw feed-forward network (FFN) activations as auto-regressive signals, avoiding the information loss inherent in token logits and probabilities after projection and softmax normalization. We model confidence prediction as a sequence classification task, and regularize training with a Huber loss term to improve robustness against noisy supervision. Applied in a real-world financial industry customer-support setting with complex knowledge bases, our method outperforms strong baselines and maintains high accuracy under strict latency constraints. Experiments on Llama 3.1 8B model show that using activations from only the 16th layer preserves accuracy while reducing response latency. Our results demonstrate that activation-based confidence modeling offers a scalable, architecture-aware path toward trustworthy RAG deployment.