Daniel Verdi do Amarante


2022

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Argument Mining for Review Helpfulness Prediction
Zaiqian Chen | Daniel Verdi do Amarante | Jenna Donaldson | Yohan Jo | Joonsuk Park
Proceedings of the 2022 Conference on Empirical Methods in Natural Language Processing

The importance of reliably determining the helpfulness of product reviews is rising as both helpful and unhelpful reviews continue to accumulate on e-commerce websites. And argumentational features—such as the structure of arguments and the types of underlying elementary units—have shown to be promising indicators of product review helpfulness. However, their adoption has been limited due to the lack of sufficient resources and large-scale experiments investigating their utility. To this end, we present the AMazon Argument Mining (AM2) corpus—a corpus of 878 Amazon reviews on headphones annotated according to a theoretical argumentation model designed to evaluate argument quality.Experiments show that employing argumentational features leads to statistically significant improvements over the state-of-the-art review helpfulness predictors under both text-only and text-and-image settings.