Answering Product-Questions by Utilizing Questions from Other Contextually Similar Products
Ohad Rozen | David Carmel | Avihai Mejer | Vitaly Mirkis | Yftah Ziser
Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies
Predicting the answer to a product-related question is an emerging field of research that recently attracted a lot of attention. Answering subjective and opinion-based questions is most challenging due to the dependency on customer generated content. Previous works mostly focused on review-aware answer prediction; however, these approaches fail for new or unpopular products, having no (or only a few) reviews at hand. In this work, we propose a novel and complementary approach for predicting the answer for such questions, based on the answers for similar questions asked on similar products. We measure the contextual similarity between products based on the answers they provide for the same question. A mixture-of-expert framework is used to predict the answer by aggregating the answers from contextually similar products. Empirical results demonstrate that our model outperforms strong baselines on some segments of questions, namely those that have roughly ten or more similar resolved questions in the corpus. We additionally publish two large-scale datasets used in this work, one is of similar product question pairs, and the second is of product question-answer pairs.
Research Challenges in Building a Voice-based Artificial Personal Shopper - Position Paper
Nut Limsopatham | Oleg Rokhlenko | David Carmel
Proceedings of the 2018 EMNLP Workshop SCAI: The 2nd International Workshop on Search-Oriented Conversational AI
Recent advances in automatic speech recognition lead toward enabling a voice conversation between a human user and an intelligent virtual assistant. This provides a potential foundation for developing artificial personal shoppers for e-commerce websites, such as Alibaba, Amazon, and eBay. Personal shoppers are valuable to the on-line shops as they enhance user engagement and trust by promptly dealing with customers’ questions and concerns. Developing an artificial personal shopper requires the agent to leverage knowledge about the customer and products, while interacting with the customer in a human-like conversation. In this position paper, we motivate and describe the artificial personal shopper task, and then address a research agenda for this task by adapting and advancing existing information retrieval and natural language processing technologies.
- Ohad Rozen 1
- Avihai Mejer 1
- Vitaly Mirkis 1
- Yftah Ziser 1
- Nut Limsopatham 1
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