Knowledge-enhanced methods have bridged the gap between human beings and machines in generating dialogue responses. However, most previous works solely seek knowledge from a single source, and thus they often fail to obtain available knowledge because of the insufficient coverage of a single knowledge source. To this end, infusing knowledge from multiple sources becomes a trend. This paper proposes a novel approach Knowledge Source Aware Multi-Head Decoding, KSAM, to infuse multi-source knowledge into dialogue generation more efficiently. Rather than following the traditional single decoder paradigm, KSAM uses multiple independent source-aware decoder heads to alleviate three challenging problems in infusing multi-source knowledge, namely, the diversity among different knowledge sources, the indefinite knowledge alignment issue, and the insufficient flexibility/scalability in knowledge usage. Experiments on a Chinese multi-source knowledge-aligned dataset demonstrate the superior performance of KSAM against various competitive approaches.

MOBA (Multiplayer Online Battle Arena) games such as Dota2 are currently one of the most popular e-sports gaming genres. Following professional commentaries is a great way to understand and enjoy a MOBA game. However, massive game competitions lack commentaries because of the shortage of professional human commentators. As an alternative, employing machine commentators that can work at any time and place is a feasible solution. Considering the challenges in modeling MOBA games, we propose a data-driven MOBA commentary generation framework, MOBA-E2C, allowing a model to generate commentaries based on the game meta-data. Subsequently, to alleviate the burden of collecting supervised data, we propose a MOBA-FuseGPT generator to generate MOBA game commentaries by fusing the power of a rule-based generator and a generative GPT generator. Finally, in the experiments, we take a popular MOBA game Dota2 as our case and construct a Chinese Dota2 commentary generation dataset Dota2-Commentary. Experimental results demonstrate the superior performance of our approach. To the best of our knowledge, this work is the first Dota2 machine commentator and Dota2-Commentary is the first dataset.

In knowledge-grounded dialogue generation, pre-trained language models (PLMs) can be expected to deepen the fusing of dialogue context and knowledge because of their superior ability of semantic understanding. Unlike adopting the plain text knowledge, it is thorny to leverage the structural commonsense knowledge when using PLMs because most PLMs can only operate plain texts. Thus, linearizing commonsense knowledge facts into plan text is a compulsory trick. However, a dialogue is always aligned to a lot of retrieved fact candidates; as a result, the linearized text is always lengthy and then significantly increases the burden of using PLMs. To address this issue, we propose a novel two-stage framework SAKDP. In the first pre-screening stage, we use a ranking network PriorRanking to estimate the relevance of a retrieved knowledge fact. Thus, facts can be clustered into three sections of different priorities. As priority decreases, the relevance decreases, and the number of included facts increases. In the next dialogue generation stage, we use section-aware strategies to encode the linearized knowledge. The powerful but expensive PLM is only used for a few facts in the higher priority sections, reaching the performance-efficiency balance. Both the automatic and human evaluation demonstrate the superior performance of this work.

Despite achieving remarkable performance, previous knowledge-enhanced works usually only use a single-source homogeneous knowledge base of limited knowledge coverage. Thus, they often degenerate into traditional methods because not all dialogues can be linked with knowledge entries. This paper proposes a novel dialogue generation model, MSKE-Dialog, to solve this issue with three unique advantages: (1) Rather than only one, MSKE-Dialog can simultaneously leverage multiple heterogeneous knowledge sources (it includes but is not limited to commonsense knowledge facts, text knowledge, infobox knowledge) to improve the knowledge coverage; (2) To avoid the topic conflict among the context and different knowledge sources, we propose a Multi-Reference Selection to better select context/knowledge; (3) We propose a Multi-Reference Generation to generate informative responses by referring to multiple generation references at the same time. Extensive evaluations on a Chinese dataset show the superior performance of this work against various state-of-the-art approaches. To our best knowledge, this work is the first to use the multi-source heterogeneous knowledge in the open-domain knowledge-enhanced dialogue generation.

Generative dialogue systems tend to produce generic responses, which often leads to boring conversations. For alleviating this issue, Recent studies proposed to retrieve and introduce knowledge facts from knowledge graphs. While this paradigm works to a certain extent, it usually retrieves knowledge facts only based on the entity word itself, without considering the specific dialogue context. Thus, the introduction of the context-irrelevant knowledge facts can impact the quality of generations. To this end, this paper proposes a novel commonsense knowledge-aware dialogue generation model, ConKADI. We design a Felicitous Fact mechanism to help the model focus on the knowledge facts that are highly relevant to the context; furthermore, two techniques, Context-Knowledge Fusion and Flexible Mode Fusion are proposed to facilitate the integration of the knowledge in the ConKADI. We collect and build a large-scale Chinese dataset aligned with the commonsense knowledge for dialogue generation. Extensive evaluations over both an open-released English dataset and our Chinese dataset demonstrate that our approach ConKADI outperforms the state-of-the-art approach CCM, in most experiments.

Incorporating commonsense knowledge can alleviate the issue of generating generic responses in open-domain generative dialogue systems. However, selecting knowledge facts for the dialogue context is still a challenge. The widely used approach Entity Name Matching always retrieves irrelevant facts from the view of local entity words. This paper proposes a novel knowledge selection approach, Prototype-KR, and a knowledge-aware generative model, Prototype-KRG. Given a query, our approach first retrieves a set of prototype dialogues that are relevant to the query. We find knowledge facts used in prototype dialogues usually are highly relevant to the current query; thus, Prototype-KR ranks such knowledge facts based on the semantic similarity and then selects the most appropriate facts. Subsequently, Prototype-KRG can generate an informative response using the selected knowledge facts. Experiments demonstrate that our approach has achieved notable improvements on the most metrics, compared to generative baselines. Meanwhile, compared to IR(Retrieval)-based baselines, responses generated by our approach are more relevant to the context and have comparable informativeness.

Recent years have witnessed a surge of interest on response generation for neural conversation systems. Most existing models are implemented by following the Encoder-Decoder framework and operate sentences of conversations at word-level. The word-level model is suffering from the Unknown Words Issue and the Preference Issue, which seriously impact the quality of generated responses, for example, generated responses may become irrelevant or too general (i.e. safe responses). To address these issues, this paper proposes a hybrid-level Encoder-Decoder model (HL-EncDec), which not only utilizes the word-level features but also character-level features. We conduct several experiments to evaluate HL-EncDec on a Chinese corpus, experimental results show our model significantly outperforms other non-word-level models in automatic metrics and human annotations and is able to generate more informative responses. We also conduct experiments with a small-scale English dataset to show the generalization ability.