Multi-agent reinforcement learning for human-AI interaction typically relies on a single large language model to simulate user behavior. We show that this approach systematically fails to generalize, and trace the failure to **simulator collapse**: because the simulator LLM is mode-collapsed, a LLM policy trained against it overfits to narrow strategies that exploit the simulator’s mode, and such a policy transfers poorly to unseen simulators and real users. We formalize this collapse theoretically and propose two solutions. The inference-time solution, Verbalized Sampling, broadens the simulator’s behavior by sampling from a verbalized response distribution, reducing mode collapse. The training-time solution, Co-Training, jointly optimizes the policy against a population of trainable simulators, preventing it from overfitting to any single simulator’s mode. We validate both solutions on three multi-turn benchmarks: Persuasion for Good, 𝜏²-bench, and CooperBench. Verbalized Sampling improves held-out success by up to 9% over single-simulator RL, and Co-Training pushes gains further to 14%; the human study shows similar gain on real users in both. Both solutions preserve the policy diversity that collapses under single-simulator RL. Broadly, our results %challenge the common practice of a frozen simulator and suggest that the diversity of the training environment is critical to the generalization of multi-agent RL to real users.

Natural Language Processing (NLP) systems are increasingly taking the form of sophisticated modular pipelines, e.g., Retrieval Augmented Generation (RAG), where each module may involve a distinct Language Model (LM) and an associated prompt template. These compound systems often lack intermediate labels or gradient flow to optimize each module, making their end-to-end optimization challenging. Here we seek strategies to optimize both the module-level LM weights and the associated prompt templates of such systems to maximize a downstream task metric. We propose for the first time combining the weight and prompt optimization strategies to optimize a modular LM pipeline by alternating between the two to get the same LM to teach itself. In experiments with multi-hop QA, mathematical reasoning, and feature-based classification using mistral-7b, llama-2-7b, and llama-3-8b, these BetterTogether strategies optimizing the weights and prompts of a pipeline together outperform directly optimizing weights alone and prompts alone by up to 60% and 6%, respectively, on average across LMs and tasks. Our BetterTogether optimizer is released in DSPy at http://dspy.ai.

We present Chirpy Cardinal, an open-domain social chatbot. Aiming to be both informative and conversational, our bot chats with users in an authentic, emotionally intelligent way. By integrating controlled neural generation with scaffolded, hand-written dialogue, we let both the user and bot take turns driving the conversation, producing an engaging and socially fluent experience. Deployed in the fourth iteration of the Alexa Prize Socialbot Grand Challenge, Chirpy Cardinal handled thousands of conversations per day, placing second out of nine bots with an average user rating of 3.58/5.

As voice assistants and dialogue agents grow in popularity, so does the abuse they receive. We conducted a large-scale quantitative evaluation of the effectiveness of 4 response types (avoidance, why, empathetic, and counter), and 2 additional factors (using a redirect or a voluntarily provided name) that have not been tested by prior work. We measured their direct effectiveness on real users in-the-wild by the re-offense ratio, length of conversation after the initial response, and number of turns until the next re-offense. Our experiments confirm prior lab studies in showing that empathetic responses perform better than generic avoidance responses as well as counter responses. We show that dialogue agents should almost always guide offensive users to a new topic through the use of redirects and use the user’s name if provided. As compared to a baseline avoidance strategy employed by commercial agents, our best strategy is able to reduce the re-offense ratio from 92% to 43%.