Effective manager-employee communication is critical for retaining high performers and developing underperformers, yet training managers in these skills remains costly. Text-based chatbots offer a scalable approach but cannot provide realistic rehearsal: managers need to practice speaking aloud to build confidence before high-stakes conversations. In this paper, we propose Conversation Coach, a voice-first AI system that enables managers to rehearse difficult workplace conversations in a realistic spoken format. The system addresses three challenges: achieving low-latency interactions with strong language understanding, enabling adaptive conversations through configurable bot personalities that simulate different employee types, and generating personalized feedback on content and policy compliance. We compare an end-to-end speech-to-speech model with a cascaded approach combining automatic speech recognition, a large language model, and text-to-speech synthesis. The end-to-end approach achieves 3× lower median (P50) latency with native barge-in capability at an estimated 8× lower cost, while the cascaded approach offers superior reasoning essential for coaching quality. We deployed the cascaded architecture in production, where 40,000+ managers used it over six months, with adoption patterns indicating selective use for difficult conversations.

Improving tool use in large reasoning models (LRMs) typically demands expensive test-time compute, training resources unavailable to API-only practitioners, or expensive iterative rollouts with execution feedback required by training-free context-engineering methods, all incompatible with resource-constrained deployment. We introduce **GEAR**, a training-free framework that extracts compositional rules from tool-use failures via single-pass meta-reasoning and distills them into inference prompts. We hypothesize that combining explicit rules with examples outperforms either alone. Across 78 API domains, **GEAR**+2-shot outperforms 3-shot by 24.9% on Qwen3-30B, validating our complementarity hypothesis. On Qwen3-4B, **GEAR** exceeds LoRA SFT by 24.3% and RAG-3-shot by 38.5%, while **GEAR**+2-shot beats the state-of-the-art context-engineering method ACE by 38.8% at 4.1× lower cost. Remarkably, Qwen3-30B with **GEAR**+2-shot nearly doubles zero-shot accuracy while remaining under 1 s latency, demonstrating rollout-free adaptation for resource-constrained deployment.

The rapid development of Large Language Models (LLMs) has led to their widespread adoption across various domains, leveraging vast pre-training knowledge and impressive generalization capabilities. However, these models often inherit biased knowledge, resulting in unfair decisions in sensitive applications. It is challenging to remove this biased knowledge without compromising reasoning abilities due to the entangled nature of the learned knowledge within LLMs. To solve this problem, existing approaches have attempted to mitigate the bias using techniques such as fine-tuning with unbiased datasets, model merging, and gradient ascent. While these methods have experimentally proven effective, they can still be sub-optimum in fully disentangling biases from reasoning. To address this gap, we propose Selective Disentanglement Unlearning (SDU), a novel unlearning framework that selectively removes biased knowledge while preserving reasoning capabilities. SDU operates in three stages: identifying biased parameters using a shadow LLM, fine-tuning with unbiased data, and performing selective parameter updates based on weight saliency. Experimental results across multiple LLMs show that SDU improves fairness accuracy by 14.7% and enhances reasoning performance by 62.6% compared to existing baselines.

In this study, we tackle the challenge of inadequate and costly training data that has hindered the development of conversational question answering (ConvQA) systems. Enterprises have a large corpus of diverse internal documents. Instead of relying on a searching engine, a more compelling approach for people to comprehend these documents is to create a dialogue system. In this paper, we propose a robust dialog synthesising method. We learn the segmentation of data for the dialog task instead of using segmenting at sentence boundaries. The synthetic dataset generated by our proposed method achieves superior quality when compared to WikiDialog, as assessed through machine and human evaluations. By employing our inpainted data for ConvQA retrieval system pre-training, we observed a notable improvement in performance across OR-QuAC benchmarks.

In the burgeoning field of natural language processing, Neural Topic Models (NTMs) and Large Language Models (LLMs) have emerged as areas of significant research interest. Despite this, NTMs primarily utilize contextual embeddings from LLMs, which are not optimal for clustering or capable for topic generation. Our study addresses this gap by introducing a novel framework named Diffusion-Enhanced Topic Modeling using Encoder-Decoder-based LLMs (DeTiME). DeTiME leverages Encoder-Decoder-based LLMs to produce highly clusterable embeddings that could generate topics that exhibit both superior clusterability and enhanced semantic coherence compared to existing methods. Additionally, by exploiting the power of diffusion, our framework also provides the capability to generate content relevant to the identified topics. This dual functionality allows users to efficiently produce highly clustered topics and related content simultaneously. DeTiME’s potential extends to generating clustered embeddings as well. Notably, our proposed framework proves to be efficient to train and exhibits high adaptability, demonstrating its potential for a wide array of applications.