The increasing use of AI agents in conversational services, such as counseling, highlights the importance of back-channeling (BC) as an active listening strategy to enhance conversational engagement. BC improves conversational engagement by providing timely acknowledgments and encouraging the speaker to talk. This study investigates the effect of BC provided by an AI agent on conversational engagement, offering insights for future AI conversational service design. We conducted an experiment with 55 participants, divided into Todak_BC and Todak_NoBC groups based on the presence or absence of the BC feature in Todak, a conversational agent. Each participant engaged in nine sessions with predetermined subjects and questions. We collected and analyzed approximately 6 hours and 30 minutes of conversation logs to evaluate conversational engagement using both quantitative (conversation persistence, including conversation duration and number of utterances) and qualitative metrics (context richness, including self-disclosure and topic diversity). The findings reveal significantly higher conversational engagement in the Todak_BC group compared to the Todak_NoBC group across all metrics (p<0.05). Additionally, the impact of BC varies across sessions, suggesting that conversation characteristics such as question type and topic sensitivity can influence BC effectiveness.

In this study, we investigate soundness of current Abstract Meaning Representation (AMR) similarity metrics in terms of equivalence and inequivalence. Specifically, AMR guidelines provide several equivalence and inequivalence conditions to reflect the meaning aspect of the semantics. Thus, it is important to examine an AMR metric’s soundness, i.e., whether the metric correctly reflects the guidelines. However, the existing metrics have less investigated their soundness. In this work, we propose a new experimental method using simulated data and a series of statistical tests to verify the metric’s soundness. Our experimental result revealed that all existing metrics such as Smatch, SemBLEU, S2match, Smatch++, WWLK-theta, WWLK-k3e2n, and SEMA did not fully meet the AMR guidelines in terms of equivalence and inequivalence aspects. Also, to alleviate this soundness problem, we suggest a revised metric called Smatch#, which adopts simple graph standardization technique that can improve the soundness of an existing metric.

In this paper, we propose a neural model EPT-X (Expression-Pointer Transformer with Explanations), which utilizes natural language explanations to solve an algebraic word problem. To enhance the explainability of the encoding process of a neural model, EPT-X adopts the concepts of plausibility and faithfulness which are drawn from math word problem solving strategies by humans. A plausible explanation is one that includes contextual information for the numbers and variables that appear in a given math word problem. A faithful explanation is one that accurately represents the reasoning process behind the model’s solution equation. The EPT-X model yields an average baseline performance of 69.59% on our PEN dataset and produces explanations with quality that is comparable to human output. The contribution of this work is two-fold. (1) EPT-X model: An explainable neural model that sets a baseline for algebraic word problem solving task, in terms of model’s correctness, plausibility, and faithfulness. (2) New dataset: We release a novel dataset PEN (Problems with Explanations for Numbers), which expands the existing datasets by attaching explanations to each number/variable.

Securing sufficient data to enable automatic sign language translation modeling is challenging. The data insufficiency issue exists in both video and text modalities; however, fewer studies have been performed on text data augmentation compared to video data. In this study, we present three methods of augmenting sign language text modality data, comprising 3,052 Gloss-level Korean Sign Language (GKSL) and Word-level Korean Language (WKL) sentence pairs. Using each of the three methods, the following number of sentence pairs were created: blank replacement 10,654, sentence paraphrasing 1,494, and synonym replacement 899. Translation experiment results using the augmented data showed that when translating from GKSL to WKL and from WKL to GKSL, Bi-Lingual Evaluation Understudy (BLEU) scores improved by 0.204 and 0.170 respectively, compared to when only the original data was used. The three contributions of this study are as follows. First, we demonstrated that three different augmentation techniques used in existing Natural Language Processing (NLP) can be applied to sign language. Second, we propose an automatic data augmentation method which generates quality data by utilizing the Korean sign language gloss dictionary. Lastly, we publish the Gloss-level Korean Sign Language 13k dataset (GKSL13k), which has verified data quality through expert reviews.

Backchannel (BC), a short reaction signal of a listener to a speaker’s utterances, helps to improve the quality of the conversation. Several studies have been conducted to predict BC in conversation; however, the utilization of advanced natural language processing techniques using lexical information presented in the utterances of a speaker has been less considered. To address this limitation, we present a BC prediction model called BPM_MT (Backchannel prediction model with multitask learning), which utilizes KoBERT, a pre-trained language model. The BPM_MT simultaneously carries out two tasks at learning: 1) BC category prediction using acoustic and lexical features, and 2) sentiment score prediction based on sentiment cues. BPM_MT exhibited 14.24% performance improvement compared to the existing baseline in the four BC categories: continuer, understanding, empathic response, and No BC. In particular, for empathic response category, a performance improvement of 17.14% was achieved.

Math word problem solving is an emerging research topic in Natural Language Processing. Recently, to address the math word problem-solving task, researchers have applied the encoder-decoder architecture, which is mainly used in machine translation tasks. The state-of-the-art neural models use hand-crafted features and are based on generation methods. In this paper, we propose the GEO (Generation of Equations by utilizing Operators) model that does not use hand-crafted features and addresses two issues that are present in existing neural models: 1. missing domain-specific knowledge features and 2. losing encoder-level knowledge. To address missing domain-specific feature issue, we designed two auxiliary tasks: operation group difference prediction and implicit pair prediction. To address losing encoder-level knowledge issue, we added an Operation Feature Feed Forward (OP3F) layer. Experimental results showed that the GEO model outperformed existing state-of-the-art models on two datasets, 85.1% in MAWPS, and 62.5% in DRAW-1K, and reached comparable performance of 82.1% in ALG514 dataset.

Solving algebraic word problems has recently emerged as an important natural language processing task. To solve algebraic word problems, recent studies suggested neural models that generate solution equations by using ‘Op (operator/operand)’ tokens as a unit of input/output. However, such a neural model suffered two issues: expression fragmentation and operand-context separation. To address each of these two issues, we propose a pure neural model, Expression-Pointer Transformer (EPT), which uses (1) ‘Expression’ token and (2) operand-context pointers when generating solution equations. The performance of the EPT model is tested on three datasets: ALG514, DRAW-1K, and MAWPS. Compared to the state-of-the-art (SoTA) models, the EPT model achieved a comparable performance accuracy in each of the three datasets; 81.3% on ALG514, 59.5% on DRAW-1K, and 84.5% on MAWPS. The contribution of this paper is two-fold; (1) We propose a pure neural model, EPT, which can address the expression fragmentation and the operand-context separation. (2) The fully automatic EPT model, which does not use hand-crafted features, yields comparable performance to existing models using hand-crafted features, and achieves better performance than existing pure neural models by at most 40%.