Genevieve Bartlett


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Agenda Pushing in Email to Thwart Phishing
Hyundong Cho | Genevieve Bartlett | Marjorie Freedman
Proceedings of the 1st Workshop on Document-grounded Dialogue and Conversational Question Answering (DialDoc 2021)

In this work, we draw parallels between automatically responding to emails for combating social-engineering attacks and document-grounded response generation and lay out the blueprint of our approach. Phishing emails are longer than dialogue utterances and often contain multiple intents. Hence, we need to make decisions similar to those for document-grounded responses in deciding what parts of long text to use and how to address each intent to generate a knowledgeable multi-component response that pushes scammers towards agendas that aid in attribution and linking attacks. We propose , a hybrid system that uses customizable probabilistic finite state transducers to orchestrate pushing agendas coupled with neural dialogue systems that generate responses to unexpected prompts, as a promising solution to this end. We emphasize the need for this system by highlighting each component’s strengths and weaknesses and show how they complement each other.