Grant Anderson
2024
An Open Intent Discovery Evaluation Framework
Grant Anderson
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Emma Hart
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Dimitra Gkatzia
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Ian Beaver
Proceedings of the 25th Annual Meeting of the Special Interest Group on Discourse and Dialogue
In the development of dialog systems the discovery of the set of target intents to identify is a crucial first step that is often overlooked. Most intent detection works assume that a labelled dataset already exists, however creating these datasets is no trivial task and usually requires humans to manually analyse, decide on intent labels and tag accordingly. The field of Open Intent Discovery addresses this problem by automating the process of grouping utterances and providing the user with the discovered intents. Our Open Intent Discovery framework allows for the user to choose from a range of different techniques for each step in the discovery process, including the ability to extend previous works with a human-readable label generation stage. We also provide an analysis of the relationship between dataset features and optimal combination of techniques for each step to help others choose without having to explore every possible combination for their unlabelled data.
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