The tasks of out-of-domain (OOD) intent discovery and generalized intent discovery (GID) aim to extend a closed intent classifier to open-world intent sets, which is crucial to task-oriented dialogue (TOD) systems. Previous methods address them by fine-tuning discriminative models. Recently, although some studies has been exploring the application of large language models (LLMs) represented by ChatGPT to various downstream tasks, it is still unclear for the ability of ChatGPT to discover and incrementally extent OOD intents. In this paper, we comprehensively evaluate ChatGPT on OOD intent discovery and GID, and then outline the strengths and weaknesses of ChatGPT. Overall, ChatGPT exhibits consistent advantages under zero-shot settings, but is still at a disadvantage compared to fine-tuned models. More deeply, through a series of analytical experiments, we summarize and discuss the challenges faced by LLMs including clustering, domain-specific understanding, and cross-domain in-context learning scenarios. Finally, we provide empirical guidance for future directions to address these challenges.

Zero-shot cross-domain slot filling aims to transfer knowledge from the labeled source domain to the unlabeled target domain. Existing models either encode slot descriptions and examples or design handcrafted question templates using heuristic rules, suffering from poor generalization capability or robustness. In this paper, we propose a generative zero-shot prompt learning framework for cross-domain slot filling, both improving generalization and robustness than previous work. Besides, we introduce a novel inverse prompting strategy to distinguish different slot types to avoid the multiple prediction problem, and an efficient prompt tuning strategy to boost higher performance only training fewer prompt parameters. Experiments and analysis demonstrate the effectiveness of our proposed framework, especially huge improvements (+13.44% F1) on the unseen slots.

Attribute Value Extraction (AVE) boosts many e-commerce platform services such as targeted recommendation, product retrieval and question answering. Most previous studies adopt an extractive framework such as named entity recognition (NER) to capture subtokens in the product descriptions as the corresponding values of target attributes. However, in the real world scenario, there also exist implicit attribute values that are not mentioned explicitly but embedded in the image information and implied text meaning of products, for which the power of extractive methods is severely constrained. To address the above issues, we exploit a unified multi-modal AVE framework named DEFLATE (a multi-modal unifieD framEwork For impLicit And expliciT AVE) to acquire implicit attribute values in addition to the explicit ones. DEFLATE consists of a QA-based generation model to produce candidate attribute values from the product information of different modalities, and a discriminative model to ensure the credibility of the generated answers. Meanwhile, to provide a testbed that close to the real world, we collect and annotate a multi-modal dataset with parts of implicit attribute values. Extensive experiments conducted on multiple datasets demonstrate that DEFLATE significantly outperforms previous methods on the extraction of implicit attribute values, while achieving comparable performance for the explicit ones.

Most current Event Extraction (EE) methods focus on the high-resource scenario, which requires a large amount of annotated data and can hardly be applied to low-resource domains. To address EE more effectively with limited resources, we propose the Demonstration-enhanced Schema-guided Generation (DemoSG) model, which benefits low-resource EE from two aspects: Firstly, we propose the demonstration-based learning paradigm for EE to fully use the annotated data, which transforms them into demonstrations to illustrate the extraction process and help the model learn effectively. Secondly, we formulate EE as a natural language generation task guided by schema-based prompts, thereby leveraging label semantics and promoting knowledge transfer in low-resource scenarios. We conduct extensive experiments under in-domain and domain adaptation low-resource settings on three datasets, and study the robustness of DemoSG. The results show that DemoSG significantly outperforms current methods in low-resource scenarios.

Recently, prompt-based generative frameworks have shown impressive capabilities in sequence labeling tasks. However, in practical dialogue scenarios, relying solely on simplistic templates and traditional corpora presents a challenge for these methods in generalizing to unknown input perturbations. To address this gap, we propose a multi-task demonstration-based generative framework for noisy slot filling, named DemoNSF. Specifically, we introduce three noisy auxiliary tasks, namely noisy recovery (NR), random mask (RM), and hybrid discrimination (HD), to implicitly capture semantic structural information of input perturbations at different granularities. In the downstream main task, we design a noisy demonstration construction strategy for the generative framework, which explicitly incorporates task-specific information and perturbed distribution during training and inference. Experiments on two benchmarks demonstrate that DemoNSF outperforms all baseline methods and achieves strong generalization. Further analysis provides empirical guidance for the practical application of generative frameworks. Our code is released at https://github.com/dongguanting/Demo-NSF.

Zero-shot Dialogue State Tracking (DST) addresses the challenge of acquiring and annotating task-oriented dialogues, which can be time-consuming and costly. However, DST extends beyond simple slot-filling and requires effective updating strategies for tracking dialogue state as conversations progress. In this paper, we propose ParsingDST, a new In-Context Learning (ICL) method, to introduce additional intricate updating strategies in zero-shot DST. Our approach reformulates the DST task by leveraging powerful Large Language Models (LLMs) and translating the original dialogue text to JSON through semantic parsing as an intermediate state. We also design a novel framework that includes more modules to ensure the effectiveness of updating strategies in the text-to-JSON process. Experimental results demonstrate that our approach outperforms existing zero-shot DST methods on MultiWOZ, exhibiting significant improvements in Joint Goal Accuracy (JGA) and slot accuracy compared to existing ICL methods.

Collecting dialogue data with domain-slot-value labels for dialogue state tracking (DST) could be a costly process. In this paper, we propose a novel framework based on domain-slot related description to tackle the challenge of few-shot cross-domain DST. Specifically, we design an extraction module to extract domain-slot related verbs and nouns in the dialogue. Then, we integrates them into the description, which aims to prompt the model to identify the slot information. Furthermore, we introduce a random sampling strategy to improve the domain generalization ability of the model. We utilize a pre-trained model to encode contexts and description and generates answers with an auto-regressive manner. Experimental results show that our approaches substantially outperform the existing few-shot DST methods on MultiWOZ and gain strong improvements on the slot accuracy comparing to existing slot description methods.

Most existing slot filling models tend to memorize inherent patterns of entities and corresponding contexts from training data. However, these models can lead to system failure or undesirable outputs when being exposed to spoken language perturbation or variation in practice. We propose a perturbed semantic structure awareness transferring method for training perturbation-robust slot filling models. Specifically, we introduce two MLM-based training strategies to respectively learn contextual semantic structure and word distribution from unsupervised language perturbation corpus. Then, we transfer semantic knowledge learned from upstream training procedure into the original samples and filter generated data by consistency processing. These procedures aims to enhance the robustness of slot filling models. Experimental results show that our method consistently outperforms the previous basic methods and gains strong generalization while preventing the model from memorizing inherent patterns of entities and contexts.

Recent advances in neural approaches greatly improve task-oriented dialogue (TOD) systems which assist users to accomplish their goals. However, such systems rely on costly manually labeled dialogs which are not available in practical scenarios. In this paper, we present our models for Track 2 of the SereTOD 2022 challenge, which is the first challenge of building semisupervised and reinforced TOD systems on a large-scale real-world Chinese TOD dataset MobileCS. We build a knowledge-grounded dialog model to formulate dialog history and local KB as input and predict the system response. And we perform semi-supervised pretraining both on the labeled and unlabeled data. Our system achieves the first place both in the automatic evaluation and human interaction, especially with higher BLEU (+7.64) and Success (+13.6%) than the second place.

Multimodal Named Entity Recognition (MNER) faces two specific challenges: 1) How to capture useful entity-related visual information. 2) How to alleviate the interference of visual noise. Previous works have gained progress by improving interacting mechanisms or seeking for better visual features. However, existing methods neglect the integrity of entity semantics and conduct cross-modal interaction at token-level, which cuts apart the semantics of entities and makes non-entity tokens easily interfered with by irrelevant visual noise. Thus in this paper, we propose an end-to-end heterogeneous Graph-based Entity-level Interacting model (GEI) for MNER. GEI first utilizes a span detection subtask to obtain entity representations, which serve as the bridge between two modalities. Then, the heterogeneous graph interacting network interacts entity with object nodes to capture entity-related visual information, and fuses it into only entity-associated tokens to rid non-entity tokens of the visual noise. Experiments on two widely used datasets demonstrate the effectiveness of our method. Our code will be available at https://github.com/GangZhao98/GEI.