Multimodal Large Language Models (MLLMs) show promising results for embodied agents in operating meaningfully in complex, human-centered environments. Yet, evaluating their capacity for nuanced, human-like reasoning and decision-making remains challenging. In this work, we introduce VIVA+, a cognitively grounded benchmark for evaluating the reasoning and decision-making of MLLMs in human-centered situations. VIVA+ consists of 1,317 real-world situations paired with 6,373 multiple-choice questions, targeting three core abilities for decision-making: (1) Foundational Situation Comprehension, (2) Context-Driven Action Justification, and (3) Reflective Reasoning. Together, these dimensions provide a systematic framework for assessing a model’s ability to perceive, reason, and act in socially meaningful ways. We evaluate the latest commercial and open-source models on VIVA+, where we reveal distinct performance patterns and highlight significant challenges. We further explore targeted training and multi-step reasoning strategies, which yield consistent performance improvements. Finally, our in-depth analysis highlights current model limitations and provides actionable insights for advancing MLLMs toward more robust, context-aware, and socially adept decision-making in real-world settings.

Goal-oriented dialogues generation grounded in multiple documents(MultiDoc2Dial) is a challenging and realistic task. Unlike previous works which treat document-grounded dialogue modeling as a machine reading comprehension task from single document, MultiDoc2Dial task faces challenges of both seeking information from multiple documents and generating conversation response simultaneously. This paper summarizes our entries to agent response generation subtask in MultiDoc2Dial dataset. We propose a three-stage solution, Grounding-guided goal-oriented dialogues generation(G4), which predicts groundings from retrieved passages to guide the generation of the final response. Our experiments show that G4 achieves SacreBLEU score of 31.24 and F1 score of 44.6 which is 60.7% higher than the baseline model.