Hang Su


2024

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TofuEval: Evaluating Hallucinations of LLMs on Topic-Focused Dialogue Summarization
Liyan Tang | Igor Shalyminov | Amy Wong | Jon Burnsky | Jake Vincent | Yu’an Yang | Siffi Singh | Song Feng | Hwanjun Song | Hang Su | Lijia Sun | Yi Zhang | Saab Mansour | Kathleen McKeown
Proceedings of the 2024 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 1: Long Papers)

Single document news summarization has seen substantial progress on faithfulness in recent years, driven by research on the evaluation of factual consistency, or hallucinations. We ask whether these advances carry over to other text summarization domains. We propose a new evaluation benchmark on topic-focused dialogue summarization, generated by LLMs of varying sizes. We provide binary sentence- level human annotations of the factual consistency of these summaries along with detailed explanations of factually inconsistent sentences. Our analysis shows that existing LLMs hallucinate significant amounts of factual errors in the dialogue domain, regardless of the model’s size. On the other hand, when LLMs, including GPT-4, serve as binary factual evaluators, they perform poorly and can be outperformed by prevailing state-of-the-art specialized factuality evaluation metrics. Finally, we conducted an analysis of hallucination types with a curated error taxonomy. We find that there are diverse errors and error distributions in model-generated summaries and that non-LLM based metrics can capture all error types better than LLM-based evaluators.

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MAGID: An Automated Pipeline for Generating Synthetic Multi-modal Datasets
Hossein Aboutalebi | Hwanjun Song | Yusheng Xie | Arshit Gupta | Lijia Sun | Hang Su | Igor Shalyminov | Nikolaos Pappas | Siffi Singh | Saab Mansour
Proceedings of the 2024 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 1: Long Papers)

Development of multimodal interactive systems is hindered by the lack of rich, multimodal (text, images) conversational data, which is needed in large quantities for LLMs. Previous approaches augment textual dialogues with retrieved images, posing privacy, diversity, and quality constraints. In this work, we introduce Multimodal Augmented Generative Images Dialogues (MAGID), a framework to augment text-only dialogues with diverse and high-quality images . Subsequently, a diffusion model is applied to craft corresponding images, ensuring alignment with the identified text. Finally, MAGID incorporates an innovative feedback loop between an image description generation module (textual LLM) and image quality modules (addressing aesthetics, image-text matching, and safety), that work in tandem to generate high-quality and multi-modal dialogues. We compare MAGID to other SOTA baselines on three dialogue datasets, using automated and human evaluation. Our results show that MAGID is comparable to or better than baselines, with significant improvements in human evaluation, especially against retrieval baselines where the image database is small.

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Semi-Supervised Dialogue Abstractive Summarization via High-Quality Pseudolabel Selection
Jianfeng He | Hang Su | Jason Cai | Igor Shalyminov | Hwanjun Song | Saab Mansour
Proceedings of the 2024 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 1: Long Papers)

Semi-supervised dialogue summarization (SSDS) leverages model-generated summaries to reduce reliance on human-labeled data and improve the performance of summarization models. While addressing label noise, previous works on semi-supervised learning primarily focus on natural language understanding tasks, assuming each sample has a unique label. However, these methods are not directly applicable to SSDS, as it is a generative task, and each dialogue can be summarized in different ways. In this work, we propose a novel scoring approach, SiCF, which encapsulates three primary dimensions of summarization model quality: Semantic invariance (indicative of model confidence), Coverage (factual recall), and Faithfulness (factual precision). Using the SiCF score, we select unlabeled dialogues with high-quality generated summaries to train summarization models. Comprehensive experiments on three public datasets demonstrate the effectiveness of SiCF scores in uncertainty estimation and semi-supervised learning for dialogue summarization tasks. Our code is available at https://github.com/amazon-science/summarization-sicf-score.

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CERET: Cost-Effective Extrinsic Refinement for Text Generation
Jason Cai | Hang Su | Monica Sunkara | Igor Shalyminov | Saab Mansour
Proceedings of the 2024 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 1: Long Papers)

Large Language Models (LLMs) are powerful models for generation tasks, but they may not generate good quality outputs in their first attempt. Apart from model fine-tuning, existing approaches to improve prediction accuracy and quality typically involve LLM self-improvement / self-reflection that incorporate feedback from models themselves. Despite their effectiveness, these methods are hindered by their high computational cost and lack of scalability. In this work, we propose CERET, a method for refining text generations by considering semantic stability, entailment and inter-sample uncertainty measures. Experimental results show that CERET outperforms Self-consistency and Self-rerank baselines consistently under various task setups, by 1.6% in Rouge-1 for abstractive summarization and 3.5% in hit rate for question answering. Compared to LLM Self-rerank method, our approach only requires 9.4% of its latency and is more cost-effective.

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Can Your Model Tell a Negation from an Implicature? Unravelling Challenges With Intent Encoders
Yuwei Zhang | Siffi Singh | Sailik Sengupta | Igor Shalyminov | Hang Su | Hwanjun Song | Saab Mansour
Proceedings of the 62nd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)

Conversational systems often rely on embedding models for intent classification and intent clustering tasks. The advent of Large Language Models (LLMs), which enable instructional embeddings allowing one to adjust semantics over the embedding space using prompts, are being viewed as a panacea for these downstream conversational tasks. However, traditional evaluation benchmarks rely solely on task metrics that don’t particularly measure gaps related to semantic understanding. Thus, we propose an intent semantic toolkit that gives a more holistic view of intent embedding models by considering three tasks– (1) intent classification, (2) intent clustering, and (3) a novel triplet task. The triplet task gauges the model’s understanding of two semantic concepts paramount in real-world conversational systems– negation and implicature. We observe that current embedding models fare poorly in semantic understanding of these concepts. To address this, we propose a pre-training approach to improve the embedding model by leveraging augmentation with data generated by an auto-regressive model and a contrastive loss term. Our approach improves the semantic understanding of the intent embedding model on the aforementioned linguistic dimensions while slightly effecting their performance on downstream task metrics.

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FineSurE: Fine-grained Summarization Evaluation using LLMs
Hwanjun Song | Hang Su | Igor Shalyminov | Jason Cai | Saab Mansour
Proceedings of the 62nd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)

Automated evaluation is crucial for streamlining text summarization benchmarking and model development, given the costly and time-consuming nature of human evaluation. Traditional methods like ROUGE do not correlate well with human judgment, while recently proposed LLM-based metrics provide only summary-level assessment using Likert-scale scores. This limits deeper model analysis, e.g., we can only assign one hallucination score at the summary level, while at the sentence level, we can count sentences containing hallucinations. To remedy those limitations, we propose FineSurE, a fine-grained evaluator specifically tailored for the summarization task using large language models (LLMs). It also employs completeness and conciseness criteria, in addition to faithfulness, enabling multi-dimensional assessment. We compare various open-source and proprietary LLMs as backbones for FineSurE. In addition, we conduct extensive benchmarking of FineSurE against SOTA methods including NLI-, QA-, and LLM-based methods, showing improved performance especially on the completeness and conciseness dimensions. The code is available at https://github.com/DISL-Lab/FineSurE.

2023

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Enhancing Abstractiveness of Summarization Models through Calibrated Distillation
Hwanjun Song | Igor Shalyminov | Hang Su | Siffi Singh | Kaisheng Yao | Saab Mansour
Findings of the Association for Computational Linguistics: EMNLP 2023

In this paper, we propose a novel approach named DisCal to enhance the level of abstractiveness (measured by n-gram overlap) without sacrificing the informativeness (measured by ROUGE) of generated summaries. DisCal exposes diverse pseudo summaries with two supervision to the student model. Firstly, the best pseudo summary is identified in terms of abstractiveness and informativeness and used for sequence-level distillation. Secondly, their ranks are used to ensure the student model to assign higher prediction scores to summaries with higher ranks. Our experiments show that DisCal outperforms prior methods in abstractive summarization distillation, producing highly abstractive and informative summaries.

2021

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Beta Distribution Guided Aspect-aware Graph for Aspect Category Sentiment Analysis with Affective Knowledge
Bin Liang | Hang Su | Rongdi Yin | Lin Gui | Min Yang | Qin Zhao | Xiaoqi Yu | Ruifeng Xu
Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing

In this paper, we investigate the Aspect Category Sentiment Analysis (ACSA) task from a novel perspective by exploring a Beta Distribution guided aspect-aware graph construction based on external knowledge. That is, we are no longer entangled about how to laboriously search the sentiment clues for coarse-grained aspects from the context, but how to preferably find the words highly related to the aspects in the context and determine their importance based on the public knowledge base. In this way, the contextual sentiment clues can be explicitly tracked in ACSA for the aspects in the light of these aspect-related words. To be specific, we first regard each aspect as a pivot to derive aspect-aware words that are highly related to the aspect from external affective commonsense knowledge. Then, we employ Beta Distribution to educe the aspect-aware weight, which reflects the importance to the aspect, for each aspect-aware word. Afterward, the aspect-aware words are served as the substitutes of the coarse-grained aspect to construct graphs for leveraging the aspect-related contextual sentiment dependencies in ACSA. Experiments on 6 benchmark datasets show that our approach significantly outperforms the state-of-the-art baseline methods.

2018

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Detecting Institutional Dialog Acts in Police Traffic Stops
Vinodkumar Prabhakaran | Camilla Griffiths | Hang Su | Prateek Verma | Nelson Morgan | Jennifer L. Eberhardt | Dan Jurafsky
Transactions of the Association for Computational Linguistics, Volume 6

We apply computational dialog methods to police body-worn camera footage to model conversations between police officers and community members in traffic stops. Relying on the theory of institutional talk, we develop a labeling scheme for police speech during traffic stops, and a tagger to detect institutional dialog acts (Reasons, Searches, Offering Help) from transcribed text at the turn (78% F-score) and stop (89% F-score) level. We then develop speech recognition and segmentation algorithms to detect these acts at the stop level from raw camera audio (81% F-score, with even higher accuracy for crucial acts like conveying the reason for the stop). We demonstrate that the dialog structures produced by our tagger could reveal whether officers follow law enforcement norms like introducing themselves, explaining the reason for the stop, and asking permission for searches. This work may therefore inform and aid efforts to ensure the procedural justice of police-community interactions.