Dialogue-based relation extraction (DRE) aims to determine the semantic relation of a given pair of arguments from a piece of dialogue, which has received increasing attention. Due to the low information density of dialogue text, it is difficult for the model to focus on key information. To this end, in this paper, we propose a Knowledge-Enhanced Prompt-Tuning (KEPT) method to effectively enhance DRE model by exploiting trigger and label semantic. Specifically, we propose two beneficial tasks, masked trigger prediction, and verbalizer representation learning, to effectively inject trigger knowledge and label semantic knowledge respectively. Furthermore, we convert the DRE task to a masked language modeling task to unify the format of knowledge injection and utilization, aiming to better promote DRE performance. Experimental results on the DialogRE dataset show that our KEPT achieves state-of-the-art performance in F1 and F1c scores. Detailed analyses demonstrate the effectiveness and efficiency of our proposed approach. Code is available at https://github.com/blackbookay/KEPT.

Zero-shot Spoken Language Understanding (SLU) aims to enable task-oriented dialogue systems to understand user needs without training data. Challenging but worthwhile, zero-shot SLU reduces the time and effort that data labeling takes. Recent advancements in large language models (LLMs), such as GPT3.5 and ChatGPT, have shown promising results in zero-shot settings, which motivates us to explore prompt-based methods. In this study, we investigate whether strong SLU models can be constructed by directly prompting LLMs. Specifically, we propose a simple yet effective two-stage framework dubbed GPT-SLU, which transforms the SLU task into a question-answering problem. Powered by multi-stage mutual guided prompts, GPT-SLU can leverage the correlations between two subtasks in SLU to achieve better predictions, which is greatly explored in the traditional fine-tuning paradigm. Experimental results on three SLU benchmark datasets demonstrate the significant potential of LLMs for zero-shot SLU. Comprehensive analyses validate the effectiveness of our proposed framework and also indicate that there is still room for further improvement of LLMs in SLU scenarios.