In natural language understanding (NLU) production systems, users’ evolving needs necessitate the addition of new features over time, indexed by new symbols added to the meaning representation space. This requires additional training data and results in ever-growing datasets. We present the first systematic investigation into this incremental symbol learning scenario. Our analysis reveals a troubling quirk in building broad-coverage NLU systems: as the training dataset grows, performance on a small set of new symbols often decreases. We show that this trend holds for multiple mainstream models on two common NLU tasks: intent recognition and semantic parsing. Rejecting class imbalance as the sole culprit, we reveal that the trend is closely associated with an effect we call source signal dilution, where strong lexical cues for the new symbol become diluted as the training dataset grows. Selectively dropping training examples to prevent dilution often reverses the trend, showing the over-reliance of mainstream neural NLU models on simple lexical cues.

We describe a span-level supervised attention loss that improves compositional generalization in semantic parsers. Our approach builds on existing losses that encourage attention maps in neural sequence-to-sequence models to imitate the output of classical word alignment algorithms. Where past work has used word-level alignments, we focus on spans; borrowing ideas from phrase-based machine translation, we align subtrees in semantic parses to spans of input sentences, and encourage neural attention mechanisms to mimic these alignments. This method improves the performance of transformers, RNNs, and structured decoders on three benchmarks of compositional generalization.

We describe an approach to task-oriented dialogue in which dialogue state is represented as a dataflow graph. A dialogue agent maps each user utterance to a program that extends this graph. Programs include metacomputation operators for reference and revision that reuse dataflow fragments from previous turns. Our graph-based state enables the expression and manipulation of complex user intents, and explicit metacomputation makes these intents easier for learned models to predict. We introduce a new dataset, SMCalFlow, featuring complex dialogues about events, weather, places, and people. Experiments show that dataflow graphs and metacomputation substantially improve representability and predictability in these natural dialogues. Additional experiments on the MultiWOZ dataset show that our dataflow representation enables an otherwise off-the-shelf sequence-to-sequence model to match the best existing task-specific state tracking model. The SMCalFlow dataset, code for replicating experiments, and a public leaderboard are available at https://www.microsoft.com/en-us/research/project/dataflow-based-dialogue-semantic-machines.

Individual differences in speakers are reflected in their language use as well as in their interests and opinions. Characterizing these differences can be useful in human-computer interaction, as well as analysis of human-human conversations. In this work, we introduce a neural model for learning a dynamically updated speaker embedding in a conversational context. Initial model training is unsupervised, using context-sensitive language generation as an objective, with the context being the conversation history. Further fine-tuning can leverage task-dependent supervised training. The learned neural representation of speakers is shown to be useful for content ranking in a socialbot and dialog act prediction in human-human conversations.

We present Sounding Board, a social chatbot that won the 2017 Amazon Alexa Prize. The system architecture consists of several components including spoken language processing, dialogue management, language generation, and content management, with emphasis on user-centric and content-driven design. We also share insights gained from large-scale online logs based on 160,000 conversations with real-world users.

We develop a novel factored neural model that learns comment embeddings in an unsupervised way leveraging the structure of distributional context in online discussion forums. The model links different context with related language factors in the embedding space, providing a way to interpret the factored embeddings. Evaluated on a community endorsement prediction task using a large collection of topic-varying Reddit discussions, the factored embeddings consistently achieve improvement over other text representations. Qualitative analysis shows that the model captures community style and topic, as well as response trigger patterns.