Annotators’ sociodemographic backgrounds (i.e., the individual compositions of their gender, age, educational background, etc.) have a strong impact on their decisions when working on subjective NLP tasks, such as toxic language detection. Often, heterogeneous backgrounds result in high disagreements. To model this variation, recent work has explored sociodemographic prompting, a technique, which steers the output of prompt-based models towards answers that humans with specific sociodemographic profiles would give. However, the available NLP literature disagrees on the efficacy of this technique — it remains unclear for which tasks and scenarios it can help, and the role of the individual factors in sociodemographic prompting is still unexplored. We address this research gap by presenting the largest and most comprehensive study of sociodemographic prompting today. We use it to analyze its influence on model sensitivity, performance and robustness across seven datasets and six instruction-tuned model families. We show that sociodemographic information affects model predictions and can be beneficial for improving zero-shot learning in subjective NLP tasks.However, its outcomes largely vary for different model types, sizes, and datasets, and are subject to large variance with regards to prompt formulations. Most importantly, our results show that sociodemographic prompting should be used with care when used for data annotation or studying LLM alignment.

Word-level saliency explanations (“heat maps over words”) are often used to communicate feature-attribution in text-based models. Recent studies found that superficial factors such as word length can distort human interpretation of the communicated saliency scores. We conduct a user study to investigate how the marking of a word’s *neighboring words* affect the explainee’s perception of the word’s importance in the context of a saliency explanation. We find that neighboring words have significant effects on the word’s importance rating. Concretely, we identify that the influence changes based on neighboring direction (left vs. right) and a-priori linguistic and computational measures of phrases and collocations (vs. unrelated neighboring words).Our results question whether text-based saliency explanations should be continued to be communicated at word level, and inform future research on alternative saliency explanation methods.

Natural language inference (NLI) requires models to learn and apply commonsense knowledge. These reasoning abilities are particularly important for explainable NLI systems that generate a natural language explanation in addition to their label prediction. The integration of external knowledge has been shown to improve NLI systems, here we investigate whether it can also improve their explanation capabilities. For this, we investigate different sources of external knowledge and evaluate the performance of our models on in-domain data as well as on special transfer datasets that are designed to assess fine-grained reasoning capabilities. We find that different sources of knowledge have a different effect on reasoning abilities, for example, implicit knowledge stored in language models can hinder reasoning on numbers and negations. Finally, we conduct the largest and most fine-grained explainable NLI crowdsourcing study to date. It reveals that even large differences in automatic performance scores do neither reflect in human ratings of label, explanation, commonsense nor grammar correctness.

Explainable question answering systems predict an answer together with an explanation showing why the answer has been selected. The goal is to enable users to assess the correctness of the system and understand its reasoning process. However, we show that current models and evaluation settings have shortcomings regarding the coupling of answer and explanation which might cause serious issues in user experience. As a remedy, we propose a hierarchical model and a new regularization term to strengthen the answer-explanation coupling as well as two evaluation scores to quantify the coupling. We conduct experiments on the HOTPOTQA benchmark data set and perform a user study. The user study shows that our models increase the ability of the users to judge the correctness of the system and that scores like F1 are not enough to estimate the usefulness of a model in a practical setting with human users. Our scores are better aligned with user experience, making them promising candidates for model selection.

There is a rich variety of data sets for sentiment analysis (viz., polarity and subjectivity classification). For the more challenging task of detecting discrete emotions following the definitions of Ekman and Plutchik, however, there are much fewer data sets, and notably no resources for the social media domain. This paper contributes to closing this gap by extending the SemEval 2016 stance and sentiment datasetwith emotion annotation. We (a) analyse annotation reliability and annotation merging; (b) investigate the relation between emotion annotation and the other annotation layers (stance, sentiment); (c) report modelling results as a baseline for future work.