Large language models (LLMs) are increasingly used for medical consultation and health information support, where safety depends not only on medical knowledge but also on robust responses to unclear, inconsistent, or misleading patient input. However, most existing medical LLM evaluations assume idealized and well-posed patient questions, limiting their realism. We study challenging patient behaviors that commonly arise in real medical consultations and complicate safe clinical reasoning. We define four clinically grounded categories of such behaviors: information contradiction, factual inaccuracy, self-diagnosis, and care resistance. For each behavior, we specify concrete failure criteria that capture unsafe responses. Building on four existing medical dialogue datasets, we introduce CPB-Bench (Challenging Patient Behaviors Benchmark), a bilingual (English and Chinese) benchmark of multi-turn dialogues annotated for these behaviors. We find that although models perform well overall, they exhibit consistent behavior-specific failures, especially when handling contradictory or medically implausible patient information. We further evaluate four intervention strategies and find inconsistent improvements, with some interventions introducing unnecessary corrections. We release the dataset and code.

This paper focuses on answering subjective questions about products. Different from the factoid question with a single answer span, this subjective one involves multiple viewpoints. For example, the question of ‘how the phone’s battery is?’ not only involves facts of battery capacity but also contains users’ opinions on the battery’s pros and cons. A good answer should be able to integrate these heterogeneous and even inconsistent viewpoints, which is formalized as a subjective induction QA task. For this task, the data distributions are often imbalanced across different product domains. It is hard for traditional methods to work well without considering the shift of domain patterns. To address this problem, we propose a novel domain-adaptive model. Concretely, for each sample in the source and target domain, we first retrieve answer-related knowledge and represent them independently. To facilitate knowledge transferring, we then disentangle the representations into domain-invariant and domain-specific latent factors. Moreover, we develop an adversarial discriminator with contrastive learning to reduce the impact of out-of-domain bias. Based on learned latent vectors in a target domain, we yield multi-perspective summaries as inductive answers. Experiments on popular datasets show the effectiveness of our method.