LLM-powered agents struggle with personalization when users issue raw, underspecified queries. In this setting, agents must infer latent intent, extract preferences from noisy interaction histories, and select among competing alternatives. Existing benchmarks rarely test this capability, as they often rely on user-refined queries or simplified histories. We introduce personalized product search (PPS), a testbed for agentic personalization under raw queries and diverse histories. We construct **A**gent **Pe**rsonalized **B**enchmark (**APeB**) from action logs, pairing underspecified intents with rich histories and user-viewed candidate items. Evaluating state-of-the-art LLMs with multi-step agent workflows, we find that models handle explicit queries well but struggle with early-stage queries requiring intent and preference discovery. Rubric analysis attributes this gap mainly to ineffective history use. A simple history-aware query-refinement pipeline, VQRA, yields consistent gains, highlighting the need for dedicated history-utilization modules in personalized agents.

Symptom diagnosis is a challenging yet profound problem in natural language processing. Most previous research focus on investigating the standard electronic medical records for symptom diagnosis, while the dialogues between doctors and patients that contain more rich information are not well studied. In this paper, we first construct a dialogue symptom diagnosis dataset based on an online medical forum with a large amount of dialogues between patients and doctors. Then, we provide some benchmark models on this dataset to boost the research of dialogue symptom diagnosis. In order to further enhance the performance of symptom diagnosis over dialogues, we propose a global attention mechanism to capture more symptom related information, and build a symptom graph to model the associations between symptoms rather than treating each symptom independently. Experimental results show that both the global attention and symptom graph are effective to boost dialogue symptom diagnosis. In particular, our proposed model achieves the state-of-the-art performance on the constructed dataset.

In this paper, we make a move to build a dialogue system for automatic diagnosis. We first build a dataset collected from an online medical forum by extracting symptoms from both patients’ self-reports and conversational data between patients and doctors. Then we propose a task-oriented dialogue system framework to make diagnosis for patients automatically, which can converse with patients to collect additional symptoms beyond their self-reports. Experimental results on our dataset show that additional symptoms extracted from conversation can greatly improve the accuracy for disease identification and our dialogue system is able to collect these symptoms automatically and make a better diagnosis.