Existing benchmarks for summarization quality evaluation often lack diverse input scenarios, focus on narrowly defined dimensions (e.g., faithfulness), and struggle with subjective and coarse-grained annotation schemes. To address these shortcomings, we create UniSumEval benchmark, which extends the range of input context (e.g., domain, length) and provides fine-grained, multi-dimensional annotations. We use AI assistance in data creation, identifying potentially hallucinogenic input texts, and also helping human annotators reduce the difficulty of fine-grained annotation tasks. With UniSumEval, we benchmark nine latest language models as summarizers, offering insights into their performance across varying input contexts and evaluation dimensions. Furthermore, we conduct a thorough comparison of SOTA automated summary evaluators. Our benchmark data will be available at https://github.com/DISL-Lab/UniSumEval-v1.0.

Semi-supervised dialogue summarization (SSDS) leverages model-generated summaries to reduce reliance on human-labeled data and improve the performance of summarization models. While addressing label noise, previous works on semi-supervised learning primarily focus on natural language understanding tasks, assuming each sample has a unique label. However, these methods are not directly applicable to SSDS, as it is a generative task, and each dialogue can be summarized in different ways. In this work, we propose a novel scoring approach, SiCF, which encapsulates three primary dimensions of summarization model quality: Semantic invariance (indicative of model confidence), Coverage (factual recall), and Faithfulness (factual precision). Using the SiCF score, we select unlabeled dialogues with high-quality generated summaries to train summarization models. Comprehensive experiments on three public datasets demonstrate the effectiveness of SiCF scores in uncertainty estimation and semi-supervised learning for dialogue summarization tasks. Our code is available at https://github.com/amazon-science/summarization-sicf-score.

Large Language Models (LLMs) are powerful models for generation tasks, but they may not generate good quality outputs in their first attempt. Apart from model fine-tuning, existing approaches to improve prediction accuracy and quality typically involve LLM self-improvement / self-reflection that incorporate feedback from models themselves. Despite their effectiveness, these methods are hindered by their high computational cost and lack of scalability. In this work, we propose CERET, a method for refining text generations by considering semantic stability, entailment and inter-sample uncertainty measures. Experimental results show that CERET outperforms Self-consistency and Self-rerank baselines consistently under various task setups, by 1.6% in Rouge-1 for abstractive summarization and 3.5% in hit rate for question answering. Compared to LLM Self-rerank method, our approach only requires 9.4% of its latency and is more cost-effective.

End-to-end (E2E) spoken language understanding (SLU) is constrained by the cost of collecting speech-semantics pairs, especially when label domains change. Hence, we explore zero-shot E2E SLU, which learns E2E SLU without speech-semantics pairs, instead using only speech-text and text-semantics pairs. Previous work achieved zero-shot by pseudolabeling all speech-text transcripts with a natural language understanding (NLU) model learned on text-semantics corpora. However, this method requires the domains of speech-text and text-semantics to match, which often mismatch due to separate collections. Furthermore, using the entire collected speech-text corpus from any domains leads to imbalance and noise issues. To address these, we propose cross-modal selective self-training (CMSST). CMSST tackles imbalance by clustering in a joint space of the three modalities (speech, text, and semantics) and handles label noise with a selection network. We also introduce two benchmarks for zero-shot E2E SLU, covering matched and found speech (mismatched) settings. Experiments show that CMSST improves performance in both two settings, with significantly reduced sample sizes and training time. Our code and data are released in https://github.com/amazon-science/zero-shot-E2E-slu.

Automated evaluation is crucial for streamlining text summarization benchmarking and model development, given the costly and time-consuming nature of human evaluation. Traditional methods like ROUGE do not correlate well with human judgment, while recently proposed LLM-based metrics provide only summary-level assessment using Likert-scale scores. This limits deeper model analysis, e.g., we can only assign one hallucination score at the summary level, while at the sentence level, we can count sentences containing hallucinations. To remedy those limitations, we propose FineSurE, a fine-grained evaluator specifically tailored for the summarization task using large language models (LLMs). It also employs completeness and conciseness criteria, in addition to faithfulness, enabling multi-dimensional assessment. We compare various open-source and proprietary LLMs as backbones for FineSurE. In addition, we conduct extensive benchmarking of FineSurE against SOTA methods including NLI-, QA-, and LLM-based methods, showing improved performance especially on the completeness and conciseness dimensions. The code is available at https://github.com/DISL-Lab/FineSurE.