Jiao Ou


pdf bib
Counterfactual Data Augmentation via Perspective Transition for Open-Domain Dialogues
Jiao Ou | Jinchao Zhang | Yang Feng | Jie Zhou
Proceedings of the 2022 Conference on Empirical Methods in Natural Language Processing

The construction of open-domain dialogue systems requires high-quality dialogue datasets. The dialogue data admits a wide variety of responses for a given dialogue history, especially responses with different semantics. However, collecting high-quality such a dataset in most scenarios is labor-intensive and time-consuming. In this paper, we propose a data augmentation method to automatically augment high-quality responses with different semantics by counterfactual inference. Specifically, given an observed dialogue, our counterfactual generation model first infers semantically different responses by replacing the observed reply perspective with substituted ones. Furthermore, our data selection method filters out detrimental augmented responses. Experimental results show that our data augmentation method can augment high-quality responses with different semantics for a given dialogue history, and can outperform competitive baselines on multiple downstream tasks.


pdf bib
Constructing Emotional Consensus and Utilizing Unpaired Data for Empathetic Dialogue Generation
Lei Shen | Jinchao Zhang | Jiao Ou | Xiaofang Zhao | Jie Zhou
Findings of the Association for Computational Linguistics: EMNLP 2021

Researches on dialogue empathy aim to endow an agent with the capacity of accurate understanding and proper responding for emotions. Existing models for empathetic dialogue generation focus on the emotion flow in one direction, that is, from the context to response. We argue that conducting an empathetic conversation is a bidirectional process, where empathy occurs when the emotions of two interlocutors could converge on the same point, i.e., reaching an emotional consensus. Besides, we also find that the empathetic dialogue corpus is extremely limited, which further restricts the model performance. To address the above issues, we propose a dual-generative model, Dual-Emp, to simultaneously construct the emotional consensus and utilize some external unpaired data. Specifically, our model integrates a forward dialogue model, a backward dialogue model, and a discrete latent variable representing the emotional consensus into a unified architecture. Then, to alleviate the constraint of paired data, we extract unpaired emotional data from open-domain conversations and employ Dual-Emp to produce pseudo paired empathetic samples, which is more efficient and low-cost than the human annotation. Automatic and human evaluations demonstrate that our method outperforms competitive baselines in producing coherent and empathetic responses.