In a real-world dialogue system, generated text must be truthful and informative while remaining fluent and adhering to a prescribed style. Satisfying these constraints simultaneously isdifficult for the two predominant paradigms in language generation: neural language modeling and rule-based generation. We describe a hybrid architecture for dialogue response generation that combines the strengths of both paradigms. The first component of this architecture is a rule-based content selection model defined using a new formal framework called dataflow transduction, which uses declarative rules to transduce a dialogue agent’s actions and their results (represented as dataflow graphs) into context-free grammars representing the space of contextually acceptable responses. The second component is a constrained decoding procedure that uses these grammars to constrain the output of a neural language model, which selects fluent utterances. Our experiments show that this system outperforms both rule-based and learned approaches in human evaluations of fluency, relevance, and truthfulness.

We describe an approach to task-oriented dialogue in which dialogue state is represented as a dataflow graph. A dialogue agent maps each user utterance to a program that extends this graph. Programs include metacomputation operators for reference and revision that reuse dataflow fragments from previous turns. Our graph-based state enables the expression and manipulation of complex user intents, and explicit metacomputation makes these intents easier for learned models to predict. We introduce a new dataset, SMCalFlow, featuring complex dialogues about events, weather, places, and people. Experiments show that dataflow graphs and metacomputation substantially improve representability and predictability in these natural dialogues. Additional experiments on the MultiWOZ dataset show that our dataflow representation enables an otherwise off-the-shelf sequence-to-sequence model to match the best existing task-specific state tracking model. The SMCalFlow dataset, code for replicating experiments, and a public leaderboard are available at https://www.microsoft.com/en-us/research/project/dataflow-based-dialogue-semantic-machines.