Joseba Agirre


2024

pdf bib
Incremental Learning for Knowledge-Grounded Dialogue Systems in Industrial Scenarios
Izaskun Fernandez | Cristina Aceta | Cristina Fernandez | Maria Ines Torres | Aitor Etxalar | Ariane Mendez | Maia Agirre | Manuel Torralbo | Arantza Del Pozo | Joseba Agirre | Egoitz Artetxe | Iker Altuna
Proceedings of the 25th Annual Meeting of the Special Interest Group on Discourse and Dialogue

In today’s industrial landscape, seamless collaboration between humans and machines is essential and requires a shared knowledge of the operational domain. In this framework, the technical knowledge for operator assistance has traditionally been derived from static sources such as technical documents. However, experienced operators hold invaluable know-how that can significantly contribute to support other operators. This work focuses on enhancing the operator assistance tasks in the manufacturing industry by leveraging spoken natural language interaction. More specifically, a Human-in-the-Loop (HIL) incremental learning approach is proposed to integrate this expertise into a domain knowledge graph (KG) dynamically, along with the use of in-context learning for Large Language Models (LLMs) to benefit other capabilities of the system. Preliminary results of the experimentation carried out in an industrial scenario, where the graph size was increased in a 25%, demonstrate that the incremental enhancing of the KG benefits the dialogue system’s performance.