Recent works suggest that transformer models are capable of multi-tasking on diverse NLP tasks and adapt to new tasks efficiently. However, the potential of these multi-task models may be limited as they use the same set of parameters for all tasks. In contrast, humans tackle tasks in a more flexible way, by making proper presumptions on what skills and knowledge are relevant and executing only the necessary computations. Inspired by this, we propose to use task-level mixture-of-expert models, which has a collection of transformer layers (i.e., experts) and a router component to choose among these experts dynamically and flexibly. We find that these models help improve the average performance gain (ARG) metric by 2.6% when adapting to unseen tasks in few-shot settings, and by 5.6% in zero-shot generalization settings. Further, we show that the learned routing decisions and experts partly rediscover human categorization of NLP tasks – certain experts are strongly associated with extractive tasks, some with classification tasks, and some with tasks requiring world knowledge.

Few-Shot Text Classification (FSTC) imitates humans to learn a new text classifier efficiently with only few examples, by leveraging prior knowledge from historical tasks. However, most prior works assume that all the tasks are sampled from a single data source, which cannot adapt to real-world scenarios where tasks are heterogeneous and lie in different distributions. As such, existing methods may suffer from their globally knowledge-shared mechanisms to handle the task heterogeneity. On the other hand, inherent task relationships are not explicitly captured, making task knowledge unorganized and hard to transfer to new tasks. Thus, we explore a new FSTC setting where tasks can come from a diverse range of data sources. To address the task heterogeneity, we propose a self-supervised hierarchical task clustering (SS-HTC) method. SS-HTC not only customizes the cluster-specific knowledge by dynamically organizing heterogeneous tasks into different clusters in hierarchical levels but also disentangles the underlying relations between tasks to improve the interpretability. Empirically, extensive experiments on five public FSTC benchmark datasets demonstrate the effectiveness of SS-HTC.