LLM-powered agents struggle with personalization when users issue raw, underspecified queries. In this setting, agents must infer latent intent, extract preferences from noisy interaction histories, and select among competing alternatives. Existing benchmarks rarely test this capability, as they often rely on user-refined queries or simplified histories. We introduce personalized product search (PPS), a testbed for agentic personalization under raw queries and diverse histories. We construct **A**gent **Pe**rsonalized **B**enchmark (**APeB**) from action logs, pairing underspecified intents with rich histories and user-viewed candidate items. Evaluating state-of-the-art LLMs with multi-step agent workflows, we find that models handle explicit queries well but struggle with early-stage queries requiring intent and preference discovery. Rubric analysis attributes this gap mainly to ineffective history use. A simple history-aware query-refinement pipeline, VQRA, yields consistent gains, highlighting the need for dedicated history-utilization modules in personalized agents.

Despite their impressive capacities, Large language models (LLMs) often struggle with the hallucination issue of generating inaccurate or fabricated content even when they possess correct knowledge. In this paper, we extend the exploration of the correlation between hidden-state prediction changes and output factuality into a deeper, token-wise level. Based on the insights , we propose cross-layer Entropy eNhanced Decoding (END), a decoding method that mitigates hallucinations without requiring extra training. END leverages inner probability changes across layers to individually quantify the factual knowledge required for each candidate token, and adjusts the final predicting distribution to prioritize tokens with higher factuality. Experiments on both hallucination and QA benchmarks demonstrate that END significantly enhances the truthfulness and informativeness of generation while maintaining robust QA accuracy. Moreover, our work provides a deeper perspective of understanding the correlations between inherent knowledge and output factuality.