Representation learning forms an essential building block in the development of natural language processing architectures. To date, mainstream approaches focus on learning textual information at the sentence- or document-level, unfortunately, overlooking the inter-document connections. This omission decreases the potency of downstream applications, particularly in multi-document settings. To address this issue, embeddings equipped with latent semantic and rich relatedness information are needed. In this paper, we propose SMRC2, which extends representation learning to the multi-document level. Our model jointly learns latent semantic information from content and rich relatedness information from topological networks. Unlike previous studies, our work takes multi-document as input and integrates both semantic and relatedness information using a shared space via language model and graph structure. Our extensive experiments confirm the superiority and effectiveness of our approach. To encourage further research in scientific multi-literature representation learning, we will release our code and a new dataset from the biomedical domain.
Commercial news provide rich semantics and timely information for automated financial risk detection. However, unaffordable large-scale annotation as well as training data sparseness barrier the full exploitation of commercial news in risk detection. To address this problem, we propose a semi-supervised Semantic-Topological Iteration Network, STINMatch, along with a news-enterprise knowledge graph (NEKG) to endorse the risk detection enhancement. The proposed model incorporates a label correlation matrix and interactive consistency regularization techniques into the iterative joint learning framework of text and graph modules. The carefully designed framework takes full advantage of the labeled and unlabeled data as well as their interrelations, enabling deep label diffusion coordination between article-level semantics and label correlations following the topological structure. Extensive experiments demonstrate the superior effectiveness and generalization ability of STINMatch.
Comparative Opinion Quintuple Extraction (COQE) aims to predict comparative opinion quintuples from comparative sentences. These quintuples include subject, object, shareable aspect, comparative opinion, and preference. The existing pipeline-based COQE method fails in error propagation. In addition, the complexity and insufficient amounts of annotated data hinder the performance of COQE models. In this paper, we introduce a novel approach called low-resource comparative opinion quintuple extraction by Data Augmentation with Prompting (DAP). Firstly, we present an end-to-end model architecture better suited to the data augmentation method from triplets to quintuples and can effectively avoid error propagation. Additionally, we introduce a data-centric augmentation approach that leverages the robust generative abilities of ChatGPT and integrates transfer learning techniques. Experimental results over three datasets (Camera, Car, Ele) demonstrate that our approach yields substantial improvements and achieves state-of-the-art results. The source code and data are publicly released at: https://github.com/qtxu-nlp/COQE-DAP.
Chatbot is increasingly thriving in different domains, however, because of unexpected discourse complexity and training data sparseness, its potential distrust hatches vital apprehension. Recently, Machine-Human Chatting Handoff (MHCH), predicting chatbot failure and enabling human-algorithm collaboration to enhance chatbot quality, has attracted increasing attention from industry and academia. In this study, we propose a novel model, Role-Selected Sharing Network (RSSN), which integrates both dialogue satisfaction estimation and handoff prediction in one multi-task learning framework. Unlike prior efforts in dialog mining, by utilizing local user satisfaction as a bridge, global satisfaction detector and handoff predictor can effectively exchange critical information. Specifically, we decouple the relation and interaction between the two tasks by the role information after the shared encoder. Extensive experiments on two public datasets demonstrate the effectiveness of our model.
As an important research topic, customer service dialogue generation tends to generate generic seller responses by leveraging current dialogue information. In this study, we propose a novel and extensible dialogue generation method by leveraging sellers’ historical dialogue information, which can be both accessible and informative. By utilizing innovative historical dialogue representation learning and historical dialogue selection mechanism, the proposed model is capable of detecting most related responses from sellers’ historical dialogues, which can further enhance the current dialogue generation quality. Unlike prior dialogue generation efforts, we treat each seller’s historical dialogues as a list of Customer-Seller utterance pairs and allow the model to measure their different importance, and copy words directly from most relevant pairs. Extensive experimental results show that the proposed approach can generate high-quality responses that cater to specific sellers’ characteristics and exhibit consistent superiority over baselines on a real-world multi-turn customer service dialogue dataset.
Customers ask questions and customer service staffs answer their questions, which is the basic service model via multi-turn customer service (CS) dialogues on E-commerce platforms. Existing studies fail to provide comprehensive service satisfaction analysis, namely satisfaction polarity classification (e.g., well satisfied, met and unsatisfied) and sentimental utterance identification (e.g., positive, neutral and negative). In this paper, we conduct a pilot study on the task of service satisfaction analysis (SSA) based on multi-turn CS dialogues. We propose an extensible Context-Assisted Multiple Instance Learning (CAMIL) model to predict the sentiments of all the customer utterances and then aggregate those sentiments into service satisfaction polarity. After that, we propose a novel Context Clue Matching Mechanism (CCMM) to enhance the representations of all customer utterances with their matched context clues, i.e., sentiment and reasoning clues. We construct two CS dialogue datasets from a top E-commerce platform. Extensive experimental results are presented and contrasted against a few previous models to demonstrate the efficacy of our model.
Emotion cause analysis has been a key topic in natural language processing. Existing methods ignore the contexts around the emotion word which can provide an emotion cause clue. Meanwhile, the clauses in a document play different roles on stimulating a certain emotion, depending on their content relevance. Therefore, we propose a co-attention neural network model for emotion cause analysis with emotional context awareness. The method encodes the clauses with a co-attention based bi-directional long short-term memory into high-level input representations, which are further fed into a convolutional layer for emotion cause analysis. Experimental results show that our approach outperforms the state-of-the-art baseline methods.