Kun Xiong


2021

pdf bib
Don’t Change Me! User-Controllable Selective Paraphrase Generation
Mohan Zhang | Luchen Tan | Zihang Fu | Kun Xiong | Jimmy Lin | Ming Li | Zhengkai Tu
Proceedings of the 16th Conference of the European Chapter of the Association for Computational Linguistics: Main Volume

In the paraphrase generation task, source sentences often contain phrases that should not be altered. Which phrases, however, can be context dependent and can vary by application. Our solution to this challenge is to provide the user with explicit tags that can be placed around any arbitrary segment of text to mean “don’t change me!” when generating a paraphrase; the model learns to explicitly copy these phrases to the output. The contribution of this work is a novel data generation technique using distant supervision that allows us to start with a pretrained sequence-to-sequence model and fine-tune a paraphrase generator that exhibits this behavior, allowing user-controllable paraphrase generation. Additionally, we modify the loss during fine-tuning to explicitly encourage diversity in model output. Our technique is language agnostic, and we report experiments in English and Chinese.

pdf bib
Semantics of the Unwritten: The Effect of End of Paragraph and Sequence Tokens on Text Generation with GPT2
He Bai | Peng Shi | Jimmy Lin | Luchen Tan | Kun Xiong | Wen Gao | Jie Liu | Ming Li
Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language Processing: Student Research Workshop

The semantics of a text is manifested not only by what is read but also by what is not read. In this article, we will study how those implicit “not read” information such as end-of-paragraph () and end-of-sequence () affect the quality of text generation. Specifically, we find that the pre-trained language model GPT2 can generate better continuations by learning to generate the in the fine-tuning stage. Experimental results on English story generation show that can lead to higher BLEU scores and lower perplexity. We also conduct experiments on a self-collected Chinese essay dataset with Chinese-GPT2, a character level LM without and during pre-training. Experimental results show that the Chinese GPT2 can generate better essay endings with .

2019

pdf bib
Detecting Customer Complaint Escalation with Recurrent Neural Networks and Manually-Engineered Features
Wei Yang | Luchen Tan | Chunwei Lu | Anqi Cui | Han Li | Xi Chen | Kun Xiong | Muzi Wang | Ming Li | Jian Pei | Jimmy Lin
Proceedings of the 2019 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, Volume 2 (Industry Papers)

Consumers dissatisfied with the normal dispute resolution process provided by an e-commerce company’s customer service agents have the option of escalating their complaints by filing grievances with a government authority. This paper tackles the challenge of monitoring ongoing text chat dialogues to identify cases where the customer expresses such an intent, providing triage and prioritization for a separate pool of specialized agents specially trained to handle more complex situations. We describe a hybrid model that tackles this challenge by integrating recurrent neural networks with manually-engineered features. Experiments show that both components are complementary and contribute to overall recall, outperforming competitive baselines. A trial online deployment of our model demonstrates its business value in improving customer service.

pdf bib
End-to-End Open-Domain Question Answering with BERTserini
Wei Yang | Yuqing Xie | Aileen Lin | Xingyu Li | Luchen Tan | Kun Xiong | Ming Li | Jimmy Lin
Proceedings of the 2019 Conference of the North American Chapter of the Association for Computational Linguistics (Demonstrations)

We demonstrate an end-to-end question answering system that integrates BERT with the open-source Anserini information retrieval toolkit. In contrast to most question answering and reading comprehension models today, which operate over small amounts of input text, our system integrates best practices from IR with a BERT-based reader to identify answers from a large corpus of Wikipedia articles in an end-to-end fashion. We report large improvements over previous results on a standard benchmark test collection, showing that fine-tuning pretrained BERT with SQuAD is sufficient to achieve high accuracy in identifying answer spans.

pdf bib
End-to-End Neural Context Reconstruction in Chinese Dialogue
Wei Yang | Rui Qiao | Haocheng Qin | Amy Sun | Luchen Tan | Kun Xiong | Ming Li
Proceedings of the First Workshop on NLP for Conversational AI

We tackle the problem of context reconstruction in Chinese dialogue, where the task is to replace pronouns, zero pronouns, and other referring expressions with their referent nouns so that sentences can be processed in isolation without context. Following a standard decomposition of the context reconstruction task into referring expression detection and coreference resolution, we propose a novel end-to-end architecture for separately and jointly accomplishing this task. Key features of this model include POS and position encoding using CNNs and a novel pronoun masking mechanism. One perennial problem in building such models is the paucity of training data, which we address by augmenting previously-proposed methods to generate a large amount of realistic training data. The combination of more data and better models yields accuracy higher than the state-of-the-art method in coreference resolution and end-to-end context reconstruction.