Conversational Question Generation (CQG) enhances the interactivity of conversational question-answering systems in fields such as education, customer service, and entertainment. However, traditional CQG, focusing primarily on the immediate context, lacks the conversational foresight necessary to guide conversations toward specified conclusions. This limitation significantly restricts their ability to achieve conclusion-oriented conversational outcomes. In this work, we redefine the CQG task as Conclusion-driven Conversational Question Generation (CCQG) by focusing on proactivity, not merely reacting to the unfolding conversation but actively steering it towards a conclusion-oriented question-answer pair. To address this, we propose a novel approach, called Proactive Conversational Question Planning with self-Refining (PCQPR). Concretely, by integrating a planning algorithm inspired by Monte Carlo Tree Search (MCTS) with the analytical capabilities of large language models (LLMs), PCQPR predicts future conversation turns and continuously refines its questioning strategies. This iterative self-refining mechanism ensures the generation of contextually relevant questions strategically devised to reach a specified outcome. Our extensive evaluations demonstrate that PCQPR significantly surpasses existing CQG methods, marking a paradigm shift towards conclusion-oriented conversational question-answering systems.

In the realm of multi-intent spoken language understanding, recent advancements have leveraged the potential of prompt learning frameworks. However, critical gaps exist in these frameworks: the lack of explicit modeling of dual-task dependencies and the oversight of task-specific semantic differences among utterances. To address these shortcomings, we propose DC-Instruct, a novel generative framework based on Dual-task Inter-dependent Instructions (DII) and Supervised Contrastive Instructions (SCI). Specifically, DII guides large language models (LLMs) to generate labels for one task based on the other task’s labels, thereby explicitly capturing dual-task inter-dependencies. Moreover, SCI leverages utterance semantics differences by guiding LLMs to determine whether a pair of utterances share the same or similar labels. This can improve LLMs on extracting and discriminating task-specific semantics, thus enhancing their SLU reasoning abilities. Extensive experiments on public benchmark datasets show that DC-Instruct markedly outperforms current generative models and state-of-the-art methods, demonstrating its effectiveness in enhancing dialogue language understanding and reasoning.

In the rapidly evolving field of conversational AI, Ontology Expansion (OnExp) is crucial for enhancing the adaptability and robustness of conversational agents. Traditional models rely on static, predefined ontologies, limiting their ability to handle new and unforeseen user needs. This survey paper provides a comprehensive review of the state-of-the-art techniques in OnExp for conversational understanding. It categorizes the existing literature into three main areas: (1) New Intent Discovery, (2) New Slot-Value Discovery, and (3) Joint OnExp. By examining the methodologies, benchmarks, and challenges associated with these areas, we highlight several emerging frontiers in OnExp to improve agent performance in real-world scenarios and discuss their corresponding challenges. This survey aspires to be a foundational reference for researchers and practitioners, promoting further exploration and innovation in this crucial domain.

In conversational AI, large-scale models excel in various tasks but struggle with target-driven conversation planning. Current methods, such as chain-of-thought reasoning and tree-search policy learning techniques, either neglect plan rationality or require extensive human simulation procedures. Addressing this, we propose a novel two-stage framework, named EnPL, to improve the LLMs’ capability in planning conversations towards designated targets, including (1) distilling natural language plans from target-driven conversation corpus and (2) generating new plans with demonstration-guided in-context learning. Specifically, we first propose a filter approach to distill a high-quality plan dataset, ConvPlan (Resources of this paper can be found at https://github.com/pandazzh2020/ConvPlan). With the aid of corresponding conversational data and support from relevant knowledge bases, we validate the quality and rationality of these plans. Then, these plans are leveraged to help guide LLMs to further plan for new targets. Empirical results demonstrate that our method significantly improves the planning ability of LLMs, especially in target-driven conversations. Furthermore, EnPL is demonstrated to be quite effective in collecting target-driven conversation datasets and enhancing response generation, paving the way for constructing extensive target-driven conversational models.

Knowledge base question generation (KBQG) aims to generate natural language questions from a set of triplet facts extracted from KB. Existing methods have significantly boosted the performance of KBQG via pre-trained language models (PLMs) thanks to the richly endowed semantic knowledge. With the advance of pre-training techniques, large language models (LLMs) (e.g., GPT-3.5) undoubtedly possess much more semantic knowledge. Therefore, how to effectively organize and exploit the abundant knowledge for KBQG becomes the focus of our study. In this work, we propose SGSH — a simple and effective framework to Stimulate GPT-3.5 with Skeleton Heuristics to enhance KBQG. The framework incorporates “skeleton heuristics”, which provides more fine-grained guidance associated with each input to stimulate LLMs to generate optimal questions, encompassing essential elements like the question phrase and the auxiliary verb.More specifically, we devise an automatic data construction strategy leveraging ChatGPT to construct a skeleton training dataset, based on which we employ a soft prompting approach to train a BART model dedicated to generating the skeleton associated with each input.Subsequently, skeleton heuristics are encoded into the prompt to incentivize GPT-3.5 to generate desired questions. Extensive experiments demonstrate that SGSH derives the new state-of-the-art performance on the KBQG tasks.

In Conversational Intent Discovery (CID), Small Language Models (SLMs) struggle with overfitting to familiar intents and fail to label newly discovered ones. This issue stems from their limited grasp of semantic nuances and their intrinsically discriminative framework. Therefore, we propose Synergizing Large Language Models (LLMs) with pre-trained SLMs for CID (SynCID). It harnesses the profound semantic comprehension of LLMs alongside the operational agility of SLMs. By utilizing LLMs to refine both utterances and existing intent labels, SynCID significantly enhances the semantic depth, subsequently realigning these enriched descriptors within the SLMs’ feature space to correct cluster distortion and promote robust learning of representations. A key advantage is its capacity for the early identification of new intents, a critical aspect for deploying conversational agents successfully. Additionally, SynCID leverages the in-context learning strengths of LLMs to generate labels for new intents. Thorough evaluations across a wide array of datasets have demonstrated its superior performance over traditional CID methods.

In the realm of dialogue-to-image retrieval, the primary challenge is to fetch images from a pre-compiled database that accurately reflect the intent embedded within the dialogue history. Existing methods often overemphasize inter-modal alignment, neglecting the nuanced nature of conversational context. Dialogue histories are frequently cluttered with redundant information and often lack direct image descriptions, leading to a substantial disconnect between conversational content and visual representation. This study introduces VCU, a novel framework designed to enhance the comprehension of dialogue history and improve cross-modal matching for image retrieval. VCU leverages large language models (LLMs) to perform a two-step extraction process. It generates precise image-related descriptions from dialogues, while also enhancing visual representation by utilizing object-list texts associated with images. Additionally, auxiliary query collections are constructed to balance the matching process, thereby reducing bias in similarity computations. Experimental results demonstrate that VCU significantly outperforms baseline methods in dialogue-to-image retrieval tasks, highlighting its potential for practical application and effectiveness in bridging the gap between dialogue context and visual content.

Target-driven recommendation dialogues present unique challenges in dialogue management due to the necessity of anticipating user interactions for successful conversations. Current methods face significant limitations: (I) inadequate capabilities for conversation anticipation, (II) computational inefficiencies due to costly simulations, and (III) neglect of valuable past dialogue experiences. To address these limitations, we propose a new framework, Experiential Policy Learning (EPL), for enhancing such dialogues. EPL embodies the principle of Learning From Experience, facilitating anticipation with an experiential scoring function that estimates dialogue state potential using similar past interactions stored in long-term memory. To demonstrate its flexibility, we introduce Tree-structured EPL (T-EPL) as one possible training-free realization with Large Language Models (LLMs) and Monte-Carlo Tree Search (MCTS). T-EPL assesses past dialogue states with LLMs while utilizing MCTS to achieve hierarchical and multi-level reasoning. Extensive experiments on two published datasets demonstrate the superiority and efficacy of T-EPL.

Generalized category discovery faces a key issue: the lack of supervision for new and unseen data categories. Traditional methods typically combine supervised pretraining with self-supervised learning to create models, and then employ clustering for category identification. However, these approaches tend to become overly tailored to known categories, failing to fully resolve the core issue. Hence, we propose to integrate the feedback from LLMs into an active learning paradigm. Specifically, our method innovatively employs uncertainty propagation to select data samples from high-uncertainty regions, which are then labeled using LLMs through a comparison-based prompting scheme. This not only eases the labeling task but also enhances accuracy in identifying new categories. Additionally, a soft feedback propagation mechanism is introduced to minimize the spread of inaccurate feedback. Experiments on various datasets demonstrate our framework’s efficacy and generalizability, significantly improving baseline models at a nominal average cost.

Mixed initiative serves as one of the key factors in controlling conversation directions. For a speaker, responding passively or leading proactively would result in rather different responses. However, most dialogue systems focus on training a holistic response generation model without any distinction among different initiatives. It leads to the cross-contamination problem, where the model confuses different initiatives and generates inappropriate responses. Moreover, obtaining plenty of human annotations for initiative labels can be expensive. To address this issue, we propose a general mix-Initiative Dynamic Prefix Tuning framework (IDPT) to decouple different initiatives from the generation model, which learns initiative-aware prefixes in both supervised and unsupervised settings. Specifically, IDPT decouples initiative factors into different prefix parameters and uses the attention mechanism to adjust the selection of initiatives in guiding generation dynamically. The prefix parameters can be tuned towards accurate initiative prediction as well as mix-initiative response generation. Extensive experiments on two public dialogue datasets show that the proposed IDPT outperforms previous baselines on both automatic metrics and human evaluations. It also manages to generate appropriate responses with manipulated initiatives.

The digital landscape is rapidly evolving with an ever-increasing volume of online news, emphasizing the need for swift and precise analysis of complex events.We refer to the complex events composed of many news articles over an extended period as Temporal Complex Event (TCE). This paper proposes a novel approach using Large Language Models (LLMs) to systematically extract and analyze the event chain within TCE, characterized by their key points and timestamps. We establish a benchmark, named TCELongBench, to evaluate the proficiency of LLMs in handling temporal dynamics and understanding extensive text. This benchmark encompasses three distinct tasks - reading comprehension, temporal sequencing, and future event forecasting. In the experiment, we leverage retrieval-augmented generation (RAG) method and LLMs with long context window to deal with lengthy news articles of TCE. Our findings indicate that models with suitable retrievers exhibit comparable performance with those utilizing long context window.

In proactive dialogue, the challenge lies not just in generating responses but in steering conversations toward predetermined goals, a task where Large Language Models (LLMs) typically struggle due to their reactive nature. Traditional approaches to enhance dialogue planning in LLMs, ranging from elaborate prompt engineering to the integration of policy networks, either face efficiency issues or deliver suboptimal performance. Inspired by the dual-process theory in psychology, which identifies two distinct modes of thinking—intuitive (fast) and analytical (slow), we propose the Dual-Process Dialogue Planning (DPDP) framework. DPDP embodies this theory through two complementary planning systems: an instinctive policy model for familiar contexts and a deliberative Monte Carlo Tree Search (MCTS) mechanism for complex, novel scenarios. This dual strategy is further coupled with a novel two-stage training regimen: offline Reinforcement Learning for robust initial policy model formation followed by MCTS-enhanced on-the-fly learning, which ensures a dynamic balance between efficiency and strategic depth. Our empirical evaluations across diverse dialogue tasks affirm DPDP’s superiority in achieving both high-quality dialogues and operational efficiency, outpacing existing methods.

Large Language Models (LLMs) have shown strong generalization abilities to excel in various tasks, including emotion support conversations. However, deploying such LLMs like GPT-3 (175B parameters) is resource-intensive and challenging at scale. In this study, we utilize LLMs as “Counseling Teacher” to enhance smaller models’ emotion support response abilities, significantly reducing the necessity of scaling up model size. To this end, we first introduce an iterative expansion framework, aiming to prompt the large teacher model to curate an expansive emotion support dialogue dataset. This curated dataset, termed ExTES, encompasses a broad spectrum of scenarios and is crafted with meticulous strategies to ensure its quality and comprehensiveness. Based on this, we then devise a Diverse Response Inpainting (DRI) mechanism to harness the teacher model to produce multiple diverse responses by filling in the masked conversation context. This richness and variety serve as instructive examples, providing a robust foundation for fine-tuning smaller student models. Experiments across varied scenarios reveal that the teacher-student scheme with DRI notably improves the response abilities of smaller models, even outperforming the teacher model in some cases. The dataset and codes are available in https://github.com/pandazzh2020/ExTES.

This paper introduces EmpathyEar, a pioneering open-source, avatar-based multimodal empathetic chatbot, to fill the gap in traditional text-only empathetic response generation (ERG) systems. Leveraging the advancements of a large language model, combined with multimodal encoders and generators, EmpathyEar supports user inputs in any combination of text, sound, and vision, and produces multimodal empathetic responses, offering users, not just textual responses but also digital avatars with talking faces and synchronized speeches. A series of emotion-aware instruction-tuning is performed for comprehensive emotional understanding and generation capabilities. In this way, EmpathyEar provides users with responses that achieve a deeper emotional resonance, closely emulating human-like empathy. The system paves the way for the next emotional intelligence, for which we open-source the code for public access.

The rapid development of aspect-based sentiment analysis (ABSA) within recent decades shows great potential for real-world society. The current ABSA works, however, are mostly limited to the scenario of a single text piece, leaving the study in dialogue contexts unexplored. To bridge the gap between fine-grained sentiment analysis and conversational opinion mining, in this work, we introduce a novel task of conversational aspect-based sentiment quadruple analysis, namely DiaASQ, aiming to detect the quadruple of target-aspect-opinion-sentiment in a dialogue. We manually construct a large-scale high-quality DiaASQ dataset in both Chinese and English languages. We deliberately develop a neural model to benchmark the task, which advances in effectively performing end-to-end quadruple prediction, and manages to incorporate rich dialogue-specific and discourse feature representations for better cross-utterance quadruple extraction. We hope the new benchmark will spur more advancements in the sentiment analysis community.

The discovery of new intent categories from user utterances is a crucial task in expanding agent skills. The key lies in how to efficiently solicit semantic evidence from utterances and properly transfer knowledge from existing intents to new intents. However, previous methods laid too much emphasis on relations among utterances or clusters for transfer learning, while paying less attention to the usage of semantics. As a result, these methods suffer from in-domain over-fitting and often generate meaningless new intent clusters due to data distortion. In this paper, we present a novel approach called Cluster Semantic Enhanced Prompt Learning (CsePL) for discovering new intents. Our method leverages two-level contrastive learning with label semantic alignment to learn meaningful representations of intent clusters. These learned intent representations are then utilized as soft prompt initializations for discriminating new intents, reducing the dominance of existing intents. Extensive experiments conducted on three public datasets demonstrate the superiority of our proposed method. It not only outperforms existing methods but also suggests meaningful intent labels and enables early detection of new intents.

Conversational systems based on Large Language Models (LLMs), such as ChatGPT, show exceptional proficiency in context understanding and response generation. However, they still possess limitations, such as failing to ask clarifying questions to ambiguous queries or refuse users’ unreasonable requests, both of which are considered as key aspects of a conversational agent’s proactivity. This raises the question of whether LLM-based conversational systems are equipped to handle proactive dialogue problems. In this work, we conduct a comprehensive analysis of LLM-based conversational systems, specifically focusing on three key aspects of proactive dialogues: clarification, target-guided, and non-collaborative dialogues. To trigger the proactivity of LLMs, we propose the Proactive Chain-of-Thought prompting scheme, which augments LLMs with the goal planning capability over descriptive reasoning chains. Empirical findings are discussed to promote future studies on LLM-based proactive dialogue systems.

End-to-end task-oriented dialogue (EToD) can directly generate responses in an end-to-end fashion without modular training, which attracts escalating popularity. The advancement of deep neural networks, especially the successful use of large pre-trained models, has further led to significant progress in EToD research in recent years. In this paper, we present a thorough review and provide a unified perspective to summarize existing approaches as well as recent trends to advance the development of EToD research. The contributions of this paper can be summarized: (1) First survey: to our knowledge, we take the first step to present a thorough survey of this research field; (2) New taxonomy: we first introduce a unified perspective for EToD, including (i) Modularly EToD and (ii) Fully EToD; (3) New Frontiers: we discuss some potential frontier areas as well as the corresponding challenges, hoping to spur breakthrough research in EToD field; (4) Abundant resources: we build a public website, where EToD researchers could directly access the recent progress. We hope this work can serve as a thorough reference for the EToD research community.

The ability to proactively engage with users towards pitching products is highly desired for conversational assistants. However, existing conversational recommendation methods overemphasize on acquiring user preferences while ignore the strategic planning for nudging users towards accepting a designated item. Hence, these methods fail to promote specified items with engaging responses. In this work, we propose a Reinforced Target-driven Conversational Promotion (RTCP) framework for conversational promotion. RTCP integrates short-term and long-term planning via a balanced gating mechanism. Inside which, the dialogue actions are predicted via a knowledge-integrated multi-head attention and guided via reinforcement learning rewards. RTCP then employs action-guided prefix tuning to generate relevant responses. Experimental results demonstrate that our model outperforms state-of-the-art models on both automatic metrics and human evaluation. Moreover, RTCP has a strong capability in quickly adapting to unseen scenarios just by updating prefix parameters without re-training the whole model.

Conversation disentanglement aims to group utterances into detached sessions, which is a fundamental task in processing multi-party conversations. Existing methods have two main drawbacks. First, they overemphasize pairwise utterance relations but pay inadequate attention to the utterance-to-context relation modeling. Second, huge amount of human annotated data is required for training, which is expensive to obtain in practice. To address these issues, we propose a general disentangle model based on bi-level contrastive learning. It brings closer utterances in the same session while encourages each utterance to be near its clustered session prototypes in the representation space. Unlike existing approaches, our disentangle model works in both supervised setting with labeled data and unsupervised setting when no such data is available. The proposed method achieves new state-of-the-art performance on both settings across several public datasets.

Pre-trained language models have shown superior performance in task-oriented dialogues. However, existing datasets are on limited scales, which cannot support large-scale pre-training. Fortunately, various data augmentation methods have been developed to augment large-scale task-oriented dialogue corpora. However, they heavily rely on annotated data in the target domain, which require a tremendous amount of data collection and human labeling work. In this paper, we build a unified dialogue user simulation model by pre-training on several publicly available datasets. The model can then be tuned on a target domain with few-shot data. The experiments on a target dataset across multiple domains show that our proposed model brings remarkable performance increases through data augmentation.

Discovering new slots is critical to the success of dialogue systems. Most existing methods rely on automatic slot induction in unsupervised fashion or perform domain adaptation across zero or few-shot scenarios. They have difficulties in providing high-quality supervised signals to learn clustering-friendly features, and are limited in effectively transferring the prior knowledge from known slots to new slots. In this work, we propose a Semi-supervised Incremental Clustering method (SIC), to discover new slots with the aid of existing linguistic annotation models and limited known slot data. Specifically, we harvest slot value candidates with NLP model cues and innovatively formulate the slot discovery task under an incremental clustering framework. The model gradually calibrate slot representations under the supervision of generated pseudo-labels, and automatically learns to terminate when no more salient slot remains. Our thorough evaluation on five public datasets demonstrates that it significantly outperforms state-of-the-art models.

Tracking dialogue states to better interpret user goals and feed downstream policy learning is a bottleneck in dialogue management. Common practice has been to treat it as a problem of classifying dialogue content into a set of pre-defined slot-value pairs, or generating values for different slots given the dialogue history. Both have limitations on considering dependencies that occur on dialogues, and are lacking of reasoning capabilities. This paper proposes to track dialogue states gradually with reasoning over dialogue turns with the help of the back-end data. Empirical results demonstrate that our method outperforms the state-of-the-art methods in terms of joint belief accuracy for MultiWOZ 2.1, a large-scale human–human dialogue dataset across multiple domains.

Most existing approaches for goal-oriented dialogue policy learning used reinforcement learning, which focuses on the target agent policy and simply treats the opposite agent policy as part of the environment. While in real-world scenarios, the behavior of an opposite agent often exhibits certain patterns or underlies hidden policies, which can be inferred and utilized by the target agent to facilitate its own decision making. This strategy is common in human mental simulation by first imaging a specific action and the probable results before really acting it. We therefore propose an opposite behavior aware framework for policy learning in goal-oriented dialogues. We estimate the opposite agent’s policy from its behavior and use this estimation to improve the target agent by regarding it as part of the target policy. We evaluate our model on both cooperative and competitive dialogue tasks, showing superior performance over state-of-the-art baselines.