Linran Xu
Author directory2026
From Latent Empathy to Structured Training Signals for Emotional Support Dialogue
Linran Xu | Xiaomei Nie
Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing
Linran Xu | Xiaomei Nie
Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing
Emotional support conversation (ESC) requires responses that recognize users’ feelings and situational meaning while balancing relational support with practical orientation. Yet it remains unclear whether improvements from synthetic post-training reflect structured empathy signals or merely stronger rewritten responses. We introduce structured empathic supervision, representing each turn with Feeling/Meaning understanding targets and Subjective/Interpersonal/Objective (S/I/O) response plans. On a coverage-oriented diagnostic suite of 219 turns from 20 ESConv dialogues, Full-SIO-SFT significantly outperforms a decoding- and budget-matched Rewrite-SFT control on aggregate support quality, perceived empathy, counseling quality, and cognitive depth. Controlled perspective analyses show target-aligned specialization: SI favors relational support, whereas IO favors informational support. Starting from Full-SIO-SFT, balanced DPO further improves the aggregate six-dimensional support objective, while directional objectives induce distinct support profiles. Blinded comparative ratings from two psychology-background annotators corroborate the structured-supervision gain and the directional profile shift. These results support structured supervision and preference weighting as complementary mechanisms for controllable ESC post-training.