Traditional systems designed for task oriented dialog utilize knowledge present only in structured knowledge sources to generate responses. However, relevant information required to generate responses may also reside in unstructured sources, such as documents. Recent state of the art models such as HyKnow (Gao et al., 2021b) and SEKNOW (Gao et al., 2021a) aimed at overcoming these challenges make limiting assumptions about the knowledge sources. For instance, these systems assume that certain types of information, such as a phone number, is always present in a structured knowledge base (KB) while information about aspects such as entrance ticket prices, would always be available in documents. In this paper, we create a modified version of the MutliWOZ-based dataset prepared by (Gao et al., 2021a) to demonstrate how current methods have significant degradation in performance when strict assumptions about the source of information are removed. Then, in line with recent work exploiting pre-trained language models, we fine-tune a BART (Lewiset al., 2020) based model using prompts (Brown et al., 2020; Sun et al., 2021) for the tasks of querying knowledge sources, as well as, for response generation, without makingassumptions about the information present in each knowledge source. Through a series of experiments, we demonstrate that our model is robust to perturbations to knowledge modality (source of information), and that it can fuse information from structured as well as unstructured knowledge to generate responses.

Prompting with natural language instructions has recently emerged as a popular method of harnessing the capabilities of large language models (LLM). Given the inherent ambiguity present in natural language, it is intuitive to consider the possible advantages of prompting with less ambiguous prompt styles, like pseudo-code. In this paper, we explore if prompting via pseudo-code instructions helps improve the performance of pre-trained language models. We manually create a dataset of pseudo-code prompts for 132 different tasks spanning classification, QA, and generative language tasks, sourced from the Super-NaturalInstructions dataset. Using these prompts along with their counterparts in natural language, we study their performance on two LLM families - BLOOM, CodeGen. Our experiments show that using pseudo-code instructions leads to better results, with an average increase (absolute) of 7-16 points in F1 scores for classification tasks and an improvement (relative) of 12-38% in aggregate ROUGE-L scores across all tasks. We include detailed ablation studies which indicate that code comments, docstrings, and the structural clues encoded in pseudo-code all contribute towards the improvement in performance. To the best of our knowledge, our work is the first to demonstrate how pseudo-code prompts can be helpful in improving the performance of pre-trained LMs.