Mirko Di Lascio
Content Selection for Explanation Requests in Customer-Care Domain
Luca Anselma | Mirko Di Lascio | Dario Mana | Alessandro Mazzei | Manuela Sanguinetti
2nd Workshop on Interactive Natural Language Technology for Explainable Artificial Intelligence
This paper describes a content selection module for the generation of explanations in a dialogue system designed for customer care domain. First we describe the construction of a corpus of a dialogues containing explanation requests from customers to a virtual agent of a telco, and second we study and formalize the importance of a specific information content for the generated message. In particular, we adapt the notions of importance and relevance in the case of schematic knowledge bases.