Tool-augmented LLMs are a promising approach to create AI agents that can have realistic conversations, follow procedures, and call appropriate functions. However, evaluating them is challenging due to the diversity of possible conversations, and existing datasets focus only on single interactions and function-calling. We present a test generation pipeline to evaluate LLMs as conversational AI agents. Our framework uses LLMs to generate diverse tests grounded on user-defined procedures. For that, we use intermediate graphs to limit the LLM test generator’s tendency to hallucinate content that is not grounded on input procedures, and enforces high coverage of the possible conversations. Additionally, we put forward ALMITA, a manually curated dataset for evaluating AI agents in customer support, and use it to evaluate existing LLMs. Our results show that while tool-augmented LLMs perform well in single interactions, they often struggle to handle complete conversations. While our focus is on customer support, our test generation pipeline is general enough to evaluate different AI agents.

The segmentation of emails into functional zones (also dubbed email zoning) is a relevant preprocessing step for most NLP tasks that deal with emails. However, despite the multilingual character of emails and their applications, previous literature regarding email zoning corpora and systems was developed essentially for English. In this paper, we analyse the existing email zoning corpora and propose a new multilingual benchmark composed of 625 emails in Portuguese, Spanish and French. Moreover, we introduce OKAPI, the first multilingual email segmentation model based on a language agnostic sentence encoder. Besides generalizing well for unseen languages, our model is competitive with current English benchmarks, and reached new state-of-the-art performances for domain adaptation tasks in English.

We present the first prototype of the SUMMA Platform: an integrated platform for multilingual media monitoring. The platform contains a rich suite of low-level and high-level natural language processing technologies: automatic speech recognition of broadcast media, machine translation, automated tagging and classification of named entities, semantic parsing to detect relationships between entities, and automatic construction / augmentation of factual knowledge bases. Implemented on the Docker platform, it can easily be deployed, customised, and scaled to large volumes of incoming media streams.

In this paper, we introduce the Priberam Compressive Summarization Corpus, a new multi-document summarization corpus for European Portuguese. The corpus follows the format of the summarization corpora for English in recent DUC and TAC conferences. It contains 80 manually chosen topics referring to events occurred between 2010 and 2013. Each topic contains 10 news stories from major Portuguese newspapers, radio and TV stations, along with two human generated summaries up to 100 words. Apart from the language, one important difference from the DUC/TAC setup is that the human summaries in our corpus are compressive: the annotators performed only sentence and word deletion operations, as opposed to generating summaries from scratch. We use this corpus to train and evaluate learning-based extractive and compressive summarization systems, providing an empirical comparison between these two approaches. The corpus is made freely available in order to facilitate research on automatic summarization.