While large neural-based conversational models have become increasingly proficient dialogue agents, recent work has highlighted safety issues with these systems. For example, these systems can be goaded into generating toxic content, often perpetuating social biases or stereotypes. We investigate a retrieval-based approach for reducing bias and toxicity in responses from chatbots. It uses in-context learning to steer a model towards safer generations. Concretely, to generate a response to an unsafe dialogue context, we retrieve demonstrations of safe responses to similar dialogue contexts. We find our method performs competitively with existing approaches to dialogue safety without requiring training. We also show, using automatic and human evaluation, that reductions in toxicity obtained using our approach are not at the cost engagingness or coherency. Finally, we note our method can be used in compliment to existing dialogue safety approaches, such as RLHF.

Recent work has shown pre-trained language models capture social biases from the large amounts of text they are trained on. This has attracted attention to developing techniques that mitigate such biases. In this work, we perform an empirical survey of five recently proposed bias mitigation techniques: Counterfactual Data Augmentation (CDA), Dropout, Iterative Nullspace Projection, Self-Debias, and SentenceDebias. We quantify the effectiveness of each technique using three intrinsic bias benchmarks while also measuring the impact of these techniques on a model’s language modeling ability, as well as its performance on downstream NLU tasks. We experimentally find that: (1) Self-Debias is the strongest debiasing technique, obtaining improved scores on all bias benchmarks; (2) Current debiasing techniques perform less consistently when mitigating non-gender biases; And (3) improvements on bias benchmarks such as StereoSet and CrowS-Pairs by using debiasing strategies are often accompanied by a decrease in language modeling ability, making it difficult to determine whether the bias mitigation was effective.

To explain NLP models a popular approach is to use importance measures, such as attention, which inform input tokens are important for making a prediction. However, an open question is how well these explanations accurately reflect a model’s logic, a property called faithfulness. To answer this question, we propose Recursive ROAR, a new faithfulness metric. This works by recursively masking allegedly important tokens and then retraining the model. The principle is that this should result in worse model performance compared to masking random tokens. The result is a performance curve given a masking-ratio. Furthermore, we propose a summarizing metric using area-between-curves (ABC), which allows for easy comparison across papers, models, and tasks. We evaluate 4 different importance measures on 8 different datasets, using both LSTM-attention models and RoBERTa models. We find that the faithfulness of importance measures is both model-dependent and task-dependent. This conclusion contradicts previous evaluations in both computer vision and faithfulness of attention literature.