Existing research on Domain Robustness (DR) suffers from disparate setups, limited task variety, and scarce research on recent capabilities such as in-context learning. Furthermore, the common practice of measuring DR might not be fully accurate. Current research focuses on challenge sets and relies solely on the Source Drop (SD): Using the source in-domain performance as a reference point for degradation. However, we argue that the Target Drop (TD), which measures degradation from the target in-domain performance, should be used as a complementary point of view. To address these issues, we first curated a DR benchmark comprised of 7 diverse NLP tasks, which enabled us to measure both the SD and the TD. We then conducted a comprehensive large-scale DR study involving over 14,000 domain shifts across 21 fine-tuned models and few-shot LLMs. We found that both model types suffer from drops upon domain shifts. While fine-tuned models excel in-domain, few-shot LLMs often surpass them cross-domain, showing better robustness. In addition, we found that a large SD can often be explained by shifting to a harder domain rather than by a genuine DR challenge, and this highlights the importance of TD as a complementary metric. We hope our study will shed light on the current DR state of NLP models and promote improved evaluation practices toward more robust models.

Queer youth face increased mental health risks, such as depression, anxiety, and suicidal ideation. Hindered by negative stigma, they often avoid seeking help and rely on online resources, which may provide incompatible information. Although access to a supportive environment and reliable information is invaluable, many queer youth worldwide have no access to such support. However, this could soon change due to the rapid adoption of Large Language Models (LLMs) such as ChatGPT. This paper aims to comprehensively explore the potential of LLMs to revolutionize emotional support for queers. To this end, we conduct a qualitative and quantitative analysis of LLM’s interactions with queer-related content. To evaluate response quality, we develop a novel ten-question scale that is inspired by psychological standards and expert input. We apply this scale to score several LLMs and human comments to posts where queer youth seek advice and share experiences. We find that LLM responses are supportive and inclusive, outscoring humans. However, they tend to be generic, not empathetic enough, and lack personalization, resulting in nonreliable and potentially harmful advice. We discuss these challenges, demonstrate that a dedicated prompt can improve the performance, and propose a blueprint of an LLM-supporter that actively (but sensitively) seeks user context to provide personalized, empathetic, and reliable responses. Our annotated dataset is available for further research.*https://github.com/nitaytech/LGBTeenDataset

Modern Natural Language Generation (NLG) models come with massive computational and storage requirements. In this work, we study the potential of compressing them, which is crucial for real-world applications serving millions of users. We focus on Knowledge Distillation (KD) techniques, in which a small student model learns to imitate a large teacher model, allowing to transfer knowledge from the teacher to the student. In contrast to much of the previous work, our goal is to optimize the model for a specific NLG task and a specific dataset. Typically in real-world applications, in addition to labeled data there is abundant unlabeled task-specific data, which is crucial for attaining high compression rates via KD. In this work, we conduct a systematic study of task-specific KD techniques for various NLG tasks under realistic assumptions. We discuss the special characteristics of NLG distillation and particularly the exposure bias problem. Following, we derive a family of Pseudo-Target (PT) augmentation methods, substantially extending prior work on sequence-level KD. We propose the Joint-Teaching method, which applies word-level KD to multiple PTs generated by both the teacher and the student. Finally, we validate our findings in an extreme setup with no labeled examples using GPT-4 as the teacher. Our study provides practical model design observations and demonstrates the effectiveness of PT training for task-specific KD in NLG.

Natural language processing (NLP) algorithms have become very successful, but they still struggle when applied to out-of-distribution examples. In this paper we propose a controllable generation approach in order to deal with this domain adaptation (DA) challenge. Given an input text example, our DoCoGen algorithm generates a domain-counterfactual textual example (D-con) - that is similar to the original in all aspects, including the task label, but its domain is changed to a desired one. Importantly, DoCoGen is trained using only unlabeled examples from multiple domains - no NLP task labels or parallel pairs of textual examples and their domain-counterfactuals are required. We show that DoCoGen can generate coherent counterfactuals consisting of multiple sentences. We use the D-cons generated by DoCoGen to augment a sentiment classifier and a multi-label intent classifier in 20 and 78 DA setups, respectively, where source-domain labeled data is scarce. Our model outperforms strong baselines and improves the accuracy of a state-of-the-art unsupervised DA algorithm.