Advances in Natural Language Processing (NLP) have the potential to transform HR processes, from recruitment to employee management. While recent breakthroughs in NLP have generated significant interest in its industrial applications, a comprehensive overview of how NLP can be applied across HR activities is still lacking. This paper discovers opportunities for researchers and practitioners to harness NLP’s transformative potential in this domain. We analyze key fundamental tasks such as information extraction and text classification, and their roles in downstream applications like recommendation and language generation, while also discussing ethical concerns. Additionally, we identify gaps in current research and encourage future work to explore holistic approaches for achieving broader objectives in this field.

Recent data-driven conversational models are able to return fluent, consistent, and informative responses to many kinds of requests and utterances in task-oriented scenarios. However, these responses are typically limited to just the immediate local topic instead of being wider-ranging and proactively taking the conversation further, for example making suggestions to help customers achieve their goals. This inadequacy reflects a lack of understanding of the interlocutor’s situation and implicit goal. To address the problem, we introduce a task of proactive response selection based on situational information. We present a manually-curated dataset of 1.7k English conversation examples that include situational background information plus for each conversation a set of responses, only some of which are acceptable in the situation. A responsive and informed conversation system should select the appropriate responses and avoid inappropriate ones; doing so demonstrates the ability to adequately understand the initiating request and situation. Our benchmark experiments show that this is not an easy task even for strong neural models, offering opportunities for future research.

Users write to-dos as personal notes to themselves, about things they need to complete, remember or organize. To-do texts are usually short and under-specified, which poses a challenge for current text representation models. Yet, understanding and representing their meaning is the first step towards providing intelligent assistance for to-do management. We address this problem by proposing a neural multi-task learning framework, LITE, which extracts representations of English to-do tasks with a multi-head attention mechanism on top of a pre-trained text encoder. To adapt representation models to to-do texts, we collect weak-supervision labels from semantically rich external resources (e.g., dynamic commonsense knowledge bases), following the principle that to-do tasks with similar intents have similar labels. We then train the model on multiple generative/predictive training objectives jointly. We evaluate our representation model on four downstream tasks and show that our approach consistently improves performance over baseline models, achieving error reduction of up to 38.7%.