We present a case study on the application of text classification and legal judgment prediction for flight compensation. We combine transformer-based classification models to classify responses from airlines and incorporate text data with other data types to predict a legal claim being successful. Our experimental evaluations show that our models achieve consistent and significant improvements over baselines and even outperformed human prediction when predicting a claim being successful. These models were integrated into an existing claim management system, providing substantial productivity gains for handling the case lifecycle, currently supporting several thousands of monthly processes.
Paladin: an annotation tool based on active and proactive learning
Minh-Quoc Nghiem | Paul Baylis | Sophia Ananiadou
Proceedings of the 16th Conference of the European Chapter of the Association for Computational Linguistics: System Demonstrations
In this paper, we present Paladin, an open-source web-based annotation tool for creating high-quality multi-label document-level datasets. By integrating active learning and proactive learning to the annotation task, Paladin makes the task less time-consuming and requiring less human effort. Although Paladin is designed for multi-label settings, the system is flexible and can be adapted to other tasks in single-label settings.