Most research on question answering focuses on the pre-deployment stage; i.e., building an accurate model for deployment. In this paper, we ask the question: Can we improve QA systems further post-deployment based on user interactions? We focus on two kinds of improvements: 1) improving the QA system’s performance itself, and 2) providing the model with the ability to explain the correctness or incorrectness of an answer. We collect a retrieval-based QA dataset, FeedbackQA, which contains interactive feedback from users. We collect this dataset by deploying a base QA system to crowdworkers who then engage with the system and provide feedback on the quality of its answers. The feedback contains both structured ratings and unstructured natural language explanations. We train a neural model with this feedback data that can generate explanations and re-score answer candidates. We show that feedback data not only improves the accuracy of the deployed QA system but also other stronger non-deployed systems. The generated explanations also help users make informed decisions about the correctness of answers.

Official System Description paper of Team IIT-KGP ranked 1st in the Development phase and 3rd in Testing Phase in MEDIQA 2019 - Recognizing Question Entailment (RQE) Shared Task of BioNLP workshop - ACL 2019. The number of people turning to the Internet to search for a diverse range of health-related subjects continues to grow and with this multitude of information available, duplicate questions are becoming more frequent and finding the most appropriate answers becomes problematic. This issue is important for question answering platforms as it complicates the retrieval of all information relevant to the same topic, particularly when questions similar in essence are expressed differently, and answering a given medical question by retrieving similar questions that are already answered by human experts seems to be a promising solution. In this paper, we present our novel approach to detect question entailment by determining the type of question asked rather than focusing on the type of the ailment given. This unique methodology makes the approach robust towards examples which have different ailment names but are synonyms of each other. Also, it enables us to check entailment at a much more fine-grained level. QSpider is a staged system consisting of state-of-the-art model Sci-BERT used as a multi-class classifier aimed at capturing both question types and semantic relations stacked with a Gradient Boosting Classifier which checks for entailment. QSpider achieves an accuracy score of 68.4% on the Test set which outperforms the baseline model (54.1%) by an accuracy score of 14.3%.

In this paper, we describe our system for COIN 2019 Shared Task 1: Commonsense Inference in Everyday Narrations. We show the power of leveraging state-of-the-art pre-trained language models such as BERT(Bidirectional Encoder Representations from Transformers) and XLNet over other Commonsense Knowledge Base Resources such as ConceptNet and NELL for modeling machine comprehension. We used an ensemble of BERT-Large and XLNet-Large. Experimental results show that our model give substantial improvements over the baseline and other systems incorporating knowledge bases. We bagged 2nd position on the final test set leaderboard with an accuracy of 90.5%