Qian Chen
Author directoryAlso published as: 千 陈
Other people with similar names: Qian Chen, Qian Chen
Unverified author pages with similar names: Qian Chen
2026
FOCUS: A Fine-Grained Customer-Oriented Sentiment Dialogue Summarization Dataset for Chinese Customer Service
Qian Chen | Mengqiang Hu | Xin Guo
Findings of the Association for Computational Linguistics: ACL 2026
Qian Chen | Mengqiang Hu | Xin Guo
Findings of the Association for Computational Linguistics: ACL 2026
Dialogue summarization (DS) plays a vital role in improving customer service efficiency by automatically generating concise summaries from lengthy multi-turn dialogues. However, existing studies largely overlook the fine-grained sentiment dynamics expressed by customers, and most DS datasets lack detailed sentiment annotations. These limitations hinder both accurate service quality assessment and the development of sentiment-aware summarization models. To address these challenges, we propose a three-stage approach to building an aspect-aware sentiment dataset, comprising: (1) aspect-anchored dialogue rewriting, (2) dialogue-anchored explainable label generation, and (3) label-dialogue integrated summarization. Building upon this scheme, we construct FOCUS, a Fine-grained customer-Oriented Chinese dialogUe Summarization dataset. FOCUS is the first Chinese dataset with 12,948 dialogues annotated for multi-level aspects, sentiment polarity, opinion content, emotions, as well as customer-oriented formatted and free-style sentiment summaries. To demonstrate the challenges and utility of FOCUS, we benchmark a range of summarization models on FOCUS and observe that current methods often exhibit misalignment between aspects and sentiments. Meanwhile, we find that a Chain-of-Thought approach can enhance faithfulness and interpretability, highlighting promising directions for future research on this dataset. FOCUS serves as a valuable resource to advance research in sentiment-aware DS and related tasks.
2025
SURE: Mutually Visible Objects and Self-generated Candidate Labels For Relation Extraction
Yuxuan Feng | Qian Chen | Qianyou Wu | Xin Guo | Suge Wang
Proceedings of the 31st International Conference on Computational Linguistics
Yuxuan Feng | Qian Chen | Qianyou Wu | Xin Guo | Suge Wang
Proceedings of the 31st International Conference on Computational Linguistics
Joint relation extraction models effectively mitigate the error propagation problem inherently present in pipeline models. Nevertheless, joint models face challenges including high computational complexity, complex network architectures, difficult parameter tuning, and notably, limited interpretability. In contrast, recent advances in pipeline relation extraction models (PURE, PL-Marker) have attracted considerable attention due to their lightweight design and high extraction accuracy. A key advancement is the introduction of a marker mechanism, which enhances relation extraction (RE) process by highlighting entities. However, these models primarily focus on generating correct labels. In doing so, they neglect the label selection process. Moreover, they fail to adequately capture the intricate interactions between entity pairs. To overcome these limitations, we develop a Candidate Label Markers (CLMs) mechanism that prioritizes strategic label selection over simple label generation. Furthermore, we facilitate interactions among diverse relation pairs, enabling the identification of more intricate relational patterns. Experimental results show that we achieve a new SOTA performance. Specifically, based on the same Named Entity Recognition (NER) results as theirs, we improve the SOTA methods by 2.5%, 1.9%, 1.2% in terms of strict F1 scores on SciERC, ACE05 and ACE04.
2021
基于迭代信息传递和滑动窗口注意力的问题生成模型研究(Question Generation Model Based on Iterative Message Passing and Sliding Windows Hierarchical Attention)
Qian Chen (陈千) | Xiaoying Gao (高晓影) | Suge Wang (王素格) | Xin Guo (郭鑫)
Proceedings of the 20th Chinese National Conference on Computational Linguistics
Qian Chen (陈千) | Xiaoying Gao (高晓影) | Suge Wang (王素格) | Xin Guo (郭鑫)
Proceedings of the 20th Chinese National Conference on Computational Linguistics
知识图谱问题生成任务是从给定的知识图谱中生成与其相关的问题。目前,知识图谱问题生成模型主要使用基于RNN或Transformer对知识图谱子图进行编码,但这种方式丢失了显式的图结构化信息,在解码器中忽视了局部信息对节点的重要性。本文提出迭代信息传递图编码器来编码子图,获取子图显式的图结构化信息,此外,我们还使用滑动窗口注意力机制提高RNN解码器,提升子图局部信息对节点的重要度。从WQ和PQ数据集上的实验结果看,我们提出的模型比KTG模型在BLEU4指标上分别高出2.16和15.44,证明了该模型的有效性。