Large language models (LLMs) have the remarkable ability to solve new tasks with just a few examples, but they need access to the right tools. Retrieval Augmented Generation (RAG) addresses this problem by retrieving a list of relevant tools for a given task. However, RAG’s tool retrieval step requires all the required information to be explicitly present in the query. This is a limitation, as semantic search, the widely adopted tool retrieval method, can fail when the query is incomplete or lacks context. To address this limitation, we propose Context Tuning for RAG, which employs a smart context retrieval system to fetch relevant information that improves both tool retrieval and plan generation. Our lightweight context retrieval model uses numerical, categorical, and habitual usage signals to retrieve and rank context items. Our empirical results demonstrate that context tuning significantly enhances semantic search, achieving a 3.5-fold and 1.5-fold improvement in Recall@K for context retrieval and tool retrieval tasks respectively, and resulting in an 11.6% increase in LLM-based planner accuracy. Additionally, we show that our proposed lightweight model using Reciprocal Rank Fusion (RRF) with LambdaMART outperforms GPT-4 based retrieval. Moreover, we observe context augmentation at plan generation, even after tool retrieval, reduces hallucination.

Recent work building open-domain chatbots has demonstrated that increasing model size improves performance (Adiwardana et al., 2020; Roller et al., 2020). On the other hand, latency and connectivity considerations dictate the move of digital assistants on the device (Verge, 2021). Giving a digital assistant like Siri, Alexa, or Google Assistant the ability to discuss just about anything leads to the need for reducing the chatbot model size such that it fits on the user’s device. We demonstrate that low parameter models can simultaneously retain their general knowledge conversational abilities while improving in a specific domain. Additionally, we propose a generic framework that accounts for variety in question types, tracks reference throughout multi-turn conversations, and removes inconsistent and potentially toxic responses. Our framework seamlessly transitions between chatting and performing transactional tasks, which will ultimately make interactions with digital assistants more human-like. We evaluate our framework on 1 internal and 4 public benchmark datasets using both automatic (Perplexity) and human (SSA – Sensibleness and Specificity Average) evaluation metrics and establish comparable performance while reducing model parameters by 90%.

We introduce a new dataset for Question Rewriting in Conversational Context (QReCC), which contains 14K conversations with 80K question-answer pairs. The task in QReCC is to find answers to conversational questions within a collection of 10M web pages (split into 54M passages). Answers to questions in the same conversation may be distributed across several web pages. QReCC provides annotations that allow us to train and evaluate individual subtasks of question rewriting, passage retrieval and reading comprehension required for the end-to-end conversational question answering (QA) task. We report the effectiveness of a strong baseline approach that combines the state-of-the-art model for question rewriting, and competitive models for open-domain QA. Our results set the first baseline for the QReCC dataset with F1 of 19.10, compared to the human upper bound of 75.45, indicating the difficulty of the setup and a large room for improvement.

The dependency between an adequate question formulation and correct answer selection is a very intriguing but still underexplored area. In this paper, we show that question rewriting (QR) of the conversational context allows to shed more light on this phenomenon and also use it to evaluate robustness of different answer selection approaches. We introduce a simple framework that enables an automated analysis of the conversational question answering (QA) performance using question rewrites, and present the results of this analysis on the TREC CAsT and QuAC (CANARD) datasets. Our experiments uncover sensitivity to question formulation of the popular state-of-the-art question answering approaches. Our results demonstrate that the reading comprehension model is insensitive to question formulation, while the passage ranking changes dramatically with a little variation in the input question. The benefit of QR is that it allows us to pinpoint and group such cases automatically. We show how to use this methodology to verify whether QA models are really learning the task or just finding shortcuts in the dataset, and better understand the frequent types of error they make.