Sentiment analysis of Arabic dialects presents significant challenges due to linguistic diversity and the scarcity of annotated data. This paper describes our approach to the AHaSIS shared task, which focuses on sentiment analysis on Arabic dialects in the hospitality domain. The dataset comprises hotel reviews written in Moroccan and Saudi dialects, and the objective is to classify the reviewers’ sentiment as positive, negative, or neutral. We employed the SetFit (Sentence Transformer Fine-tuning) framework, a data-efficient few-shot learning technique. On the official evaluation set, our system achieved an F1 of 73%, ranking 12th among 26 participants. This work highlights the potential of few-shot learning to address data scarcity in processing nuanced dialectal Arabic text within specialized domains like hotel reviews.

Social media user generated text is actually the main resource for many NLP tasks. This text, however, does not follow the standard rules of writing. Moreover, the use of dialect such as Moroccan Arabic in written communications increases further NLP tasks complexity. A dialect is a verbal language that does not have a standard orthography. The written dialect is based on the phonetic transliteration of spoken words which leads users to improvise spelling while writing. Thus, for the same word we can find multiple forms of transliterations. Subsequently, it is mandatory to normalize these different transliterations to one canonical word form. To reach this goal, we have exploited the powerfulness of word embedding models generated with a corpus of YouTube comments. Besides, using a Moroccan Arabic dialect dictionary that provides the canonical forms, we have built a normalization dictionary that we refer to as MANorm. We have conducted several experiments to demonstrate the efficiency of MANorm, which have shown its usefulness in dialect normalization. We made MANorm freely available online.