Technical-service LLM agents are entering production workflows, where value depends on whether engineers adopt generated replies. Service tickets hide decision logic, contain noisy single-reference responses, and make reward evaluation costly, making standard post-training brittle. Existing post-training and LLM-as-a-Judge approaches improve grounding or feedback, but do not jointly model latent decision logic, response diversity, and reward cost. We address this gap by coupling latent logic augmentation, robust noise reduction, and hybrid reward modeling. The framework augments supervised fine-tuning data with Planning-Aware Trajectory Modeling and Reasoning Augmentation, builds dual-filtered Multiple Ground Truths, and trains the policy with a hybrid reward that combines a Reranker with an LLM-as-a-Judge. On real Cloud technical-service tasks, the adapted Qwen3-4B achieves the highest Multi-ECS (0.441), lower reward cost, and the highest production adoption rate (46.63%).

Concepts benefit natural language understanding but are far from complete in existing knowledge graphs (KGs). Recently, pre-trained language models (PLMs) have been widely used in text-based concept extraction (CE). However, PLMs tend to mine the co-occurrence associations from massive corpus as pre-trained knowledge rather than the real causal effect between tokens. As a result, the pre-trained knowledge confounds PLMs to extract biased concepts based on spurious co-occurrence correlations, inevitably resulting in low precision. In this paper, through the lens of a Structural Causal Model (SCM), we propose equipping the PLM-based extractor with a knowledge-guided prompt as an intervention to alleviate concept bias. The prompt adopts the topic of the given entity from the existing knowledge in KGs to mitigate the spurious co-occurrence correlations between entities and biased concepts. Our extensive experiments on representative multilingual KG datasets justify that our proposed prompt can effectively alleviate concept bias and improve the performance of PLM-based CE models.

Simile interpretation is a crucial task in natural language processing. Nowadays, pre-trained language models (PLMs) have achieved state-of-the-art performance on many tasks. However, it remains under-explored whether PLMs can interpret similes or not. In this paper, we investigate the ability of PLMs in simile interpretation by designing a novel task named Simile Property Probing, i.e., to let the PLMs infer the shared properties of similes. We construct our simile property probing datasets from both general textual corpora and human-designed questions, containing 1,633 examples covering seven main categories. Our empirical study based on the constructed datasets shows that PLMs can infer similes’ shared properties while still underperforming humans. To bridge the gap with human performance, we additionally design a knowledge-enhanced training objective by incorporating the simile knowledge into PLMs via knowledge embedding methods. Our method results in a gain of 8.58% in the probing task and 1.37% in the downstream task of sentiment classification. The datasets and code are publicly available at https://github.com/Abbey4799/PLMs-Interpret-Simile.

Entity alignment (EA) aims to discover the equivalent entity pairs between KGs, which is a crucial step for integrating multi-source KGs.For a long time, most researchers have regarded EA as a pure graph representation learning task and focused on improving graph encoders while paying little attention to the decoding process. In this paper, we propose an effective and efficient EA Decoding Algorithm via Third-order Tensor Isomorphism (DATTI).Specifically, we derive two sets of isomorphism equations: (1) Adjacency tensor isomorphism equations and (2) Gramian tensor isomorphism equations. By combining these equations, DATTI could effectively utilize the adjacency and inner correlation isomorphisms of KGs to enhance the decoding process of EA.Extensive experiments on public datasets indicate that our decoding algorithm can deliver significant performance improvements even on the most advanced EA methods, while the extra required time is less than 3 seconds.