We develop a task-oriented spoken dialogue system (SDS) that regulates emotional speech based on contextual cues to enable more empathetic news conversations. Despite advancements in emotional text-to-speech (TTS) techniques, task-oriented emotional SDSs remain underexplored due to the compartmentalized nature of SDS and emotional TTS research, as well as the lack of standardized evaluation metrics for social goals. We address these challenges by developing an emotional SDS for news conversations that utilizes a large language model (LLM)-based sentiment analyzer to identify appropriate emotions and PromptTTS to synthesize context-appropriate emotional speech. We also propose subjective evaluation scale for emotional SDSs and judge the emotion regulation performance of the proposed and baseline systems. Experiments showed that our emotional SDS outperformed a baseline system in terms of the emotion regulation and engagement. These results suggest the critical role of speech emotion for more engaging conversations. All our source code is open-sourced.

In this paper, we propose a multimodal dialogue system designed to elicit spontaneous speech samples from second language learners for reliable oral proficiency assessment. The primary challenge in utilizing dialogue systems for language testing lies in obtaining ratable speech samples that demonstrates the user’s full capabilities of interactional skill. To address this, we developed a virtual agent capable of conducting extended interactions, consisting of a 15-minute interview and 10-minute roleplay. The interview component is a system-led dialogue featuring questions that aim to elicit specific language functions from the user. The system dynamically adjusts the topic difficulty based on real-time assessments to provoke linguistic breakdowns as evidence of their upper limit of proficiency. The roleplay component is a mixed-initiative, collaborative conversation aimed at evaluating the user’s interactional competence. Two experiments were conducted to evaluate our system’s reliability in assessing oral proficiency. In experiment 1, we collected a total of 340 interview sessions, 45-72% of which successfully elicited upper linguistic limit by adjusting the topic difficulty levels. In experiment 2, based on the ropleplay dataset of 75 speakers, the interactional speech elicited by our system was found to be as ratable as those by human examiners, indicated by the reliability index of interactional ratings. These results demonstrates that our system can elicit ratable interactional performances comparable to those elicited by human interviewers. Finally, we report on the deployment of our system with over 10,000 university students in a real-world testing scenario.