Sam Davidson


2021

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Improved Named Entity Recognition for Noisy Call Center Transcripts
Sam Davidson | Jordan Hosier | Yu Zhou | Vijay Gurbani
Proceedings of the Seventh Workshop on Noisy User-generated Text (W-NUT 2021)

We explore the application of state-of-the-art NER algorithms to ASR-generated call center transcripts. Previous work in this domain focused on the use of a BiLSTM-CRF model which relied on Flair embeddings; however, such a model is unwieldy in terms of latency and memory consumption. In a production environment, end users require low-latency models which can be readily integrated into existing pipelines. To that end, we present two different models which can be utilized based on the latency and accuracy requirements of the user. First, we propose a set of models which utilize state-of-the-art Transformer language models (RoBERTa) to develop a high-accuracy NER system trained on custom annotated set of call center transcripts. We then use our best-performing Transformer-based model to label a large number of transcripts, which we use to pretrain a BiLSTM-CRF model and further fine-tune on our annotated dataset. We show that this model, while not as accurate as its Transformer-based counterpart, is highly effective in identifying items which require redaction for privacy law compliance. Further, we propose a new general annotation scheme for NER in the call-center environment.

2020

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Tracking the Evolution of Written Language Competence in L2 Spanish Learners
Alessio Miaschi | Sam Davidson | Dominique Brunato | Felice Dell’Orletta | Kenji Sagae | Claudia Helena Sanchez-Gutierrez | Giulia Venturi
Proceedings of the Fifteenth Workshop on Innovative Use of NLP for Building Educational Applications

In this paper we present an NLP-based approach for tracking the evolution of written language competence in L2 Spanish learners using a wide range of linguistic features automatically extracted from students’ written productions. Beyond reporting classification results for different scenarios, we explore the connection between the most predictive features and the teaching curriculum, finding that our set of linguistic features often reflect the explicit instructions that students receive during each course.

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Developing a New Classifier for Automated Identification of Incivility in Social Media
Sam Davidson | Qiusi Sun | Magdalena Wojcieszak
Proceedings of the Fourth Workshop on Online Abuse and Harms

Incivility is not only prevalent on online social media platforms, but also has concrete effects on individual users, online groups, and the platforms themselves. Given the prevalence and effects of online incivility, and the challenges involved in human-based incivility detection, it is urgent to develop validated and versatile automatic approaches to identifying uncivil posts and comments. This project advances both a neural, BERT-based classifier as well as a logistic regression classifier to identify uncivil comments. The classifier is trained on a dataset of Reddit posts, which are annotated for incivility, and further expanded using a combination of labeled data from Reddit and Twitter. Our best performing model achieves an F1 of 0.802 on our Reddit test set. The final model is not only applicable across social media platforms and their distinct data structures, but also computationally versatile, and - as such - ready to be used on vast volumes of online data. All trained models and annotated data are made available to the research community.

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Developing NLP Tools with a New Corpus of Learner Spanish
Sam Davidson | Aaron Yamada | Paloma Fernandez Mira | Agustina Carando | Claudia H. Sanchez Gutierrez | Kenji Sagae
Proceedings of the 12th Language Resources and Evaluation Conference

The development of effective NLP tools for the L2 classroom depends largely on the availability of large annotated corpora of language learner text. While annotated learner corpora of English are widely available, large learner corpora of Spanish are less common. Those Spanish corpora that are available do not contain the annotations needed to facilitate the development of tools beneficial to language learners, such as grammatical error correction. As a result, the field has seen little research in NLP tools designed to benefit Spanish language learners and teachers. We introduce COWS-L2H, a freely available corpus of Spanish learner data which includes error annotations and parallel corrected text to help researchers better understand L2 development, to examine teaching practices empirically, and to develop NLP tools to better serve the Spanish teaching community. We demonstrate the utility of this corpus by developing a neural-network based grammatical error correction system for Spanish learner writing.

2019

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Dependency Parsing for Spoken Dialog Systems
Sam Davidson | Dian Yu | Zhou Yu
Proceedings of the 2019 Conference on Empirical Methods in Natural Language Processing and the 9th International Joint Conference on Natural Language Processing (EMNLP-IJCNLP)

Dependency parsing of conversational input can play an important role in language understanding for dialog systems by identifying the relationships between entities extracted from user utterances. Additionally, effective dependency parsing can elucidate differences in language structure and usage for discourse analysis of human-human versus human-machine dialogs. However, models trained on datasets based on news articles and web data do not perform well on spoken human-machine dialog, and currently available annotation schemes do not adapt well to dialog data. Therefore, we propose the Spoken Conversation Universal Dependencies (SCUD) annotation scheme that extends the Universal Dependencies (UD) (Nivre et al., 2016) guidelines to spoken human-machine dialogs. We also provide ConvBank, a conversation dataset between humans and an open-domain conversational dialog system with SCUD annotation. Finally, to demonstrate the utility of the dataset, we train a dependency parser on the ConvBank dataset. We demonstrate that by pre-training a dependency parser on a set of larger public datasets and fine-tuning on ConvBank data, we achieved the best result, 85.05% unlabeled and 77.82% labeled attachment accuracy.

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Gunrock: A Social Bot for Complex and Engaging Long Conversations
Dian Yu | Michelle Cohn | Yi Mang Yang | Chun Yen Chen | Weiming Wen | Jiaping Zhang | Mingyang Zhou | Kevin Jesse | Austin Chau | Antara Bhowmick | Shreenath Iyer | Giritheja Sreenivasulu | Sam Davidson | Ashwin Bhandare | Zhou Yu
Proceedings of the 2019 Conference on Empirical Methods in Natural Language Processing and the 9th International Joint Conference on Natural Language Processing (EMNLP-IJCNLP): System Demonstrations

Gunrock is the winner of the 2018 Amazon Alexa Prize, as evaluated by coherence and engagement from both real users and Amazon-selected expert conversationalists. We focus on understanding complex sentences and having in-depth conversations in open domains. In this paper, we introduce some innovative system designs and related validation analysis. Overall, we found that users produce longer sentences to Gunrock, which are directly related to users’ engagement (e.g., ratings, number of turns). Additionally, users’ backstory queries about Gunrock are positively correlated to user satisfaction. Finally, we found dialog flows that interleave facts and personal opinions and stories lead to better user satisfaction.