Query rewrite (QR) is an emerging component in conversational AI systems, reducing user defect. User defect is caused by various reasons, such as errors in the spoken dialogue system, users’ slips of the tongue or their abridged language. Many of the user defects stem from personalized factors, such as user’s speech pattern, dialect, or preferences. In this work, we propose a personalized search-based QR framework, which focuses on automatic reduction of user defect. We build a personalized index for each user, which encompasses diverse affinity layers to reflect personal preferences for each user in the conversational AI. Our personalized QR system contains retrieval and ranking layers. Supported by user feedback based learning, training our models does not require hand-annotated data. Experiments on personalized test set showed that our personalized QR system is able to correct systematic and user errors by utilizing phonetic and semantic inputs.
For voice assistants like Alexa, Google Assistant, and Siri, correctly interpreting users’ intentions is of utmost importance. However, users sometimes experience friction with these assistants, caused by errors from different system components or user errors such as slips of the tongue. Users tend to rephrase their queries until they get a satisfactory response. Rephrase detection is used to identify the rephrases and has long been treated as a task with pairwise input, which does not fully utilize the contextual information (e.g. users’ implicit feedback). To this end, we propose a contextual rephrase detection model ContReph to automatically identify rephrases from multi-turn dialogues. We showcase how to leverage the dialogue context and user-agent interaction signals, including the user’s implicit feedback and the time gap between different turns, which can help significantly outperform the pairwise rephrase detection models.
Recent advancements in natural language generation has raised serious concerns. High-performance language models are widely used for language generation tasks because they are able to produce fluent and meaningful sentences. These models are already being used to create fake news. They can also be exploited to generate biased news, which can then be used to attack news aggregators to change their reader’s behavior and influence their bias. In this paper, we use a threat model to demonstrate that the publicly available language models can reliably generate biased news content based on an input original news. We also show that a large number of high-quality biased news articles can be generated using controllable text generation. A subjective evaluation with 80 participants demonstrated that the generated biased news is generally fluent, and a bias evaluation with 24 participants demonstrated that the bias (left or right) is usually evident in the generated articles and can be easily identified.