In this paper, we propose a novel framework for evaluating style-shifting in social media conversations. Our proposed framework captures changes in an individual’s conversational style based on surprisals predicted by a personalized neural language model for individuals. Our personalized language model integrates not only the linguistic contents of conversations but also non-linguistic factors, such as social meanings, including group membership, personal attributes, and individual beliefs. We incorporate these factors directly or implicitly into our model, leveraging large, pre-trained language models and feature vectors derived from a relationship graph on social media. Compared to existing models, our personalized language model demonstrated superior performance in predicting an individual’s language in a test set. Furthermore, an analysis of style-shifting utilizing our proposed metric based on our personalized neural language model reveals a correlation between our metric and various conversation factors as well as human evaluation of style-shifting.

Question answering (QA) with disambiguation questions is essential for practical QA systems because user questions often do not contain information enough to find their answers. We call this task clarifying question answering, a task to find answers to ambiguous user questions by disambiguating their intents through interactions. There are two major problems in building a clarifying question answering system: data preparation of possible ambiguous questions and the generation of clarifying questions. In this paper, we tackle these problems by sentence generation methods using sentence structures. Ambiguous questions are generated by eliminating a part of a sentence considering the sentence structure. Clarifying the question generation method based on case frame dictionary and sentence structure is also proposed. Our experimental results verify that our pseudo ambiguous question generation successfully adds ambiguity to questions. Moreover, the proposed clarifying question generation recovers the performance drop by asking the user for missing information.

Building a controllable neural conversation model (NCM) is an important task. In this paper, we focus on controlling the responses of NCMs by using dialogue act labels of responses as conditions. We introduce an adversarial learning framework for the task of generating conditional responses with a new objective to a discriminator, which explicitly distinguishes sentences by using labels. This change strongly encourages the generation of label-conditioned sentences. We compared the proposed method with some existing methods for generating conditional responses. The experimental results show that our proposed method has higher controllability for dialogue acts even though it has higher or comparable naturalness to existing methods.