Conventionally, generation of natural language for dialogue agents may be viewed as a statistical learning problem: determine the patterns in human-provided data and generate appropriate responses with similar statistical properties. However, dialogue can also be regarded as a goal directed process, where speakers attempt to accomplish a specific task. Reinforcement learning (RL) algorithms are designed specifically for solving such goal-directed problems, but the most direct way to apply RL, through trial-and-error learning in human conversations, is costly. In this paper, we study how offline reinforcement learning can instead be used to train dialogue agents entirely using static datasets collected from human speakers. Our experiments show that recently developed offline RL methods can be combined with language models to yield realistic dialogue agents that better accomplish task goals.

Goal-oriented dialogue systems face a trade-off between fluent language generation and task-specific control. While supervised learning with large language models is capable of producing realistic text, how to steer such responses towards completing a specific task without sacrificing language quality remains an open question. In this work, we formulate goal-oriented dialogue as a partially observed Markov decision process, interpreting the language model as a representation of both the dynamics and the policy. This view allows us to extend techniques from learning-based control, such as task relabeling, to derive a simple and effective method to finetune language models in a goal-aware way, leading to significantly improved task performance. We additionally introduce a number of training strategies that serve to better focus the model on the task at hand. We evaluate our method, Context-Aware Language Models (CALM), on a practical flight-booking task using AirDialogue. Empirically, CALM outperforms the state-of-the-art method by 7% in terms of task success, matching human-level task performance.

The named concepts and compositional operators present in natural language provide a rich source of information about the abstractions humans use to navigate the world. Can this linguistic background knowledge improve the generality and efficiency of learned classifiers and control policies? This paper aims to show that using the space of natural language strings as a parameter space is an effective way to capture natural task structure. In a pretraining phase, we learn a language interpretation model that transforms inputs (e.g. images) into outputs (e.g. labels) given natural language descriptions. To learn a new concept (e.g. a classifier), we search directly in the space of descriptions to minimize the interpreter’s loss on training examples. Crucially, our models do not require language data to learn these concepts: language is used only in pretraining to impose structure on subsequent learning. Results on image classification, text editing, and reinforcement learning show that, in all settings, models with a linguistic parameterization outperform those without.