Commonsense norms are defeasible by context: reading books is usually great, but not when driving a car. While contexts can be explicitly described in language, in embodied scenarios, contexts are often provided visually. This type of visually grounded reasoning about defeasible commonsense norms is generally easy for humans, but (as we show) poses a challenge for machines, as it necessitates both visual understanding and reasoning about commonsense norms. We construct a new multimodal benchmark for studying commonsense norms: NormLens. NormLens consists of 10K human judgments accompanied by free-form explanations covering 2K multimodal situations, and serves as a probe to address two questions: (1) to what extent can models align with average human judgment? and (2) how well can models explain their predicted judgments? We find that state-of-the-art model judgments and explanations are not well-aligned with human annotation. Additionally, we present a simple yet effective approach to better align models with humans by distilling social commonsense knowledge from large language models. The data and code will be released.

Response diversity has become an important criterion for evaluating the quality of open-domain dialogue generation models. However, current evaluation metrics for response diversity often fail to capture the semantic diversity of generated responses, as they mainly consider lexical aspects of the generated responses. In this paper, we introduce a new automatic evaluation metric to measure the semantic diversity of generated responses. Through human evaluation, we demonstrate that our proposed metric captures human judgments on response diversity better than existing lexical-level diversity metrics. Furthermore, motivated by analyzing an existing dialogue dataset, we propose a simple yet effective learning method that improves the semantic diversity of generated responses. Our learning method weights training samples based on the semantic distribution of the training set. We show that our learning method improves response diversity and coherency better than other baseline methods through automatic and human evaluation.

In this paper, we consider mimicking fictional characters as a promising direction for building engaging conversation models. To this end, we present a new practical task where only a few utterances of each fictional character are available to generate responses mimicking them. Furthermore, we propose a new method named Pseudo Dialog Prompting (PDP) that generates responses by leveraging the power of large-scale language models with prompts containing the target character’s utterances. To better reflect the style of the character, PDP builds the prompts in the form of dialog that includes the character’s utterances as dialog history. Since only utterances of the characters are available in the proposed task, PDP matches each utterance with an appropriate pseudo-context from a predefined set of context candidates using a retrieval model. Through human and automatic evaluation, we show that PDP generates responses that better reflect the style of fictional characters than baseline methods.

Exemplar-based generative models for open-domain conversation produce responses based on the exemplars provided by the retriever, taking advantage of generative models and retrieval models. However, due to the one-to-many problem of the open-domain conversation, they often ignore the retrieved exemplars while generating responses or produce responses over-fitted to the retrieved exemplars. To address these advantages, we introduce a training method selecting exemplars that are semantically relevant to the gold response but lexically distanced from the gold response. In the training phase, our training method first uses the gold response instead of dialogue context as a query to select exemplars that are semantically relevant to the gold response. And then, it eliminates the exemplars that lexically resemble the gold responses to alleviate the dependency of the generative models on that exemplars. The remaining exemplars could be irrelevant to the given context since they are searched depending on the gold response. Thus, our training method further utilizes the relevance scores between the given context and the exemplars to penalize the irrelevant exemplars. Extensive experiments demonstrate that our proposed training method alleviates the drawbacks of the existing exemplar-based generative models and significantly improves the performance in terms of appropriateness and informativeness.

Despite the remarkable performance of large-scale generative models in open-domain conversation, they are known to be less practical for building real-time conversation systems due to high latency. On the other hand, retrieval models could return responses with much lower latency but show inferior performance to the large-scale generative models since the conversation quality is bounded by the pre-defined response set. To take advantage of both approaches, we propose a new training method called G2R (Generative-to-Retrieval distillation) that preserves the efficiency of a retrieval model while leveraging the conversational ability of a large-scale generative model by infusing the knowledge of the generative model into the retrieval model. G2R consists of two distinct techniques of distillation: the data-level G2R augments the dialogue dataset with additional responses generated by the large-scale generative model, and the model-level G2R transfers the response quality score assessed by the generative model to the score of the retrieval model by the knowledge distillation loss. Through extensive experiments including human evaluation, we demonstrate that our retrieval-based conversation system trained with G2R shows a substantially improved performance compared to the baseline retrieval model while showing significantly lower inference latency than the large-scale generative models.